Use the link below to contact Support during regular business hours, but be advised that phone support is not available for the free version of TurboTax.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Everything is ready to file but the package keeps returning to 1 item which has a preset 0. this pertains to 179 carry over Summary sheet. I have tried to figure out how to change it or even accept it but seems to be in a circular review. HELP
If you would like to purchase TurboTax Live and speak to a tax expert, follow the instructions in the link below:
If you need general assistance, you may contact TurboTax Support:
I need to change the 179 amount from last years filing. I am not able to submit because the examination keeps circling to the same screen and line without telling me how to change it
I WOULD LIKE THE ADDRESS OF THE IRS OFFICE IN UTAH. ALSO I WOULD LIKE TO TALK TO A LIVE AGENT. THANK YOU
Here is how you can connect with a Tax Expert.
The address to the IRS Taxpayer Assistance Center in Salt Lake City, Utah is 178 S Rio Grande St, zip code 84101. This is not the address you use to mail a return to though.
Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
Please try Account Recovery if your details have been changed. To do this, please see the Help Article here.
@nonchemo Your post is incomplete. What is your question?
TurboTax does not get any information at all from the IRS after you file your tax return. No one at TurboTax knows what the IRS is doing with your return.
There have been a lot of delays for 2020 federal refunds. Did you mail your return or e-file?
If you mailed it:
MAILED RETURNS
If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.
TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account. TurboTax will not know that you put your tax return in an envelope and took it to a mailbox. TurboTax does not get updates on mailed (or e-filed) returns.
The IRS refund site is only showing information about 2021 refunds now so it will not show anything about your 2020 refund.
Or......
Did you e-file? Did you click a big orange button that said “Transmit my returns now?”
When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.
Does your TT account say that your return was accepted? Or does it say something else—like “rejected”, “printed” or “ready to mail?” If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.
TurboTax does not mail your tax return for you.
If your e-file was accepted:
If you chose to have your fees deducted from your federal refund:
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
TAX ADVOCATE
At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
If you are having trouble logging into your TurboTax account, please see here for assistance.
@calvinadams544
I would like to know why the IRS has reduced my refund. I filed on line and your program said that all my returns were filed correctly, but the IRS has denied paying the Economic Impact Payment. Why would your program show that I was eligible for the payment.
@bluedevils1964 wrote:
I would like to know why the IRS has reduced my refund. I filed on line and your program said that all my returns were filed correctly, but the IRS has denied paying the Economic Impact Payment. Why would your program show that I was eligible for the payment.
You will have to wait for the IRS letter to arrive for an exact explanation.
However, in this type of instance if you indicated that you did not receive the 3rd stimulus payment then the Recovery Rebate Credit was entered on your tax return Form 1040 Line 30.
When the IRS received your tax return their records showed that you had been issued the 3rd stimulus payment so the credit was removed thereby reducing your tax refund.
You can go to your IRS Tax Account and the stimulus payment will be shown, if this scenario is correct - https://www.irs.gov/payments/your-online-account