Turbox Tax 2017 doesn't install. I get to the "We're ready to install Turbo Tax!" screen but it doesn't install.

Forum|Forum|7 years ago
June 4, 2019
39 replies
273 views

No text available

TurboTax Deluxe Windows

Best answer by SteamTrain

Most of the folks with this problem have Windows 10-Pro. It is "supposed" to be OK with that, but so far only installs easily on W10-Home editions....(one person with W10-Home did report an install problem....). It is being worked on.

Anyhow, to get around it, everyone with W-10-Pro, so far, has been able to install in compatibility mode under Windows 8. From one of the TTX employees:

..... Rt-click on the installation file "Under file properties, I changed the compatability mode to Windows 8. It installed right away, and seems to be working ok."

Then make sure you "Run as Administrator" to install

Show previous replies

Arunkumar

Level 6

@schwarz_brian Hi Brian. Good Morning. Hope you are doing good. We have reached out to your mail id. Kindly request you to share the logs over mail.

Arunkumar

Level 6

@schwarz_brian Kindly let us know.

emigh

Level 2

I have had the same problem, which was resolved using WIN 8 compatibility.. Where do you want me to send the log? Windows 10 Pro
Version 10.0.16299 Build 16299
Intel Core i5-3317U @ 1.70GHz

Arunkumar

Level 6

@emigh Thanks for responding. You can click on Contribute an Answer at the below. You will see an attach files option, please do zip the logs folder and attach it in this forum itself. Thanks again.

tpgettys

Level 2

Windows 10 Home for me, but same problem with install. Changing the compatibility mode to Windows 8 seems to have worked, but it would be nice if Intuit would've tested this very common configuration (and then fixed the problem).

franklinccook

Level 2

I have no idea what version of Windows 10 I have. Can't you folks create a program that would install so we shouldn't have to play these games? From what I can tell, I can't open in Windows 8 mode wherever that is located. This is a total waste of my time.

jesse112

Level 2

I changed the compatibility as well from windows 10 to windows 8 by right clicking on the exe file, choosing properties and then compatibility tab. It worked and the program installed.

jgsmith969

Level 2

I still can't get Turbo Tax 2017 to install. I am using Windows 10 (it doesn't say Home Or Pro.....after it) I've used Turbo Tax for several years and would hate to think I wasted my money buying something that doesn't even work.!!!!

alybobwah

Level 2

I just had this same issue. I am on windows 10 pro. I did as the person above mentioned and right clicked on the download file, chose properties, and changed my compatibility mode to 8 and it worked.

hedyscott

Level 2

Why won't Windows 10 take the TurboTax 2017? I have been using Widows 7 in the past with no problems. Are you going to send me my money that I used to buy the Turbo Tax 2017?

Show more replies