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New Member
posted Feb 22, 2020 7:15:39 AM

Why when I put my info in it keep saying I'm putting in the wrong info when I know it right

0 4 382
4 Replies
Intuit Alumni
Feb 24, 2020 10:27:49 AM

Could you please clarify what information you are being told is incorrect?

Level 15
Feb 24, 2020 10:28:56 AM

Is your return rejecting for the wrong AGI?

 

For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-self-select-pin-from-last-year-doesn-t-match-irs/00/27197

When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

New Member
Feb 25, 2020 10:24:33 AM

It tell me to enter my ss the amount  in bday 

Intuit Alumni
Feb 25, 2020 11:26:57 AM

What is the site are you entering your data?