This is obviously an error. I've never had to do this before. What is the point of e-filing if you just have to mail it in anyway? My return is as simple as they get, 1040 only W-2 forms, no itemized deductions, claims of loss, or extra forms. I don't want to see a bunch of "what if" or "it could be" smarty pants replies. I've told you the facts, there is nothing else to add. The only reply I want to hear is if there is any change in law from all previous years to 2024. If there isn't, I'd like to hear from TurboTax that this is an error and that they are fixing it. Thank you.
You didn't tell us what the reject code. You should have gotten a rejection code or message. It should be in the Reject email. A common reject is for the wrong 2023 AGI.
Try entering 0 for the AGI. The IRS might have processed your return later so the AGI didn't get entered in time. Especially if you mailed it. That works for most people. See,
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031
How to correct the AGI in the Online version
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311
If you can’t get it to efile you will have to print and mail it.
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258
Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.
Good question! There could be several possible reasons for this. For example, if you were assigned an IP Pin by the IRS due to a past issue with fraud, you would need to enter that IP PIN in TurboTax under "Other Situations." If you were assigned an IP PIN and didn't know the number, then you would need to either mail in your tax return, or use one of two options to retrieve it. The IRS provides a specific telephone number and webpage tool to access your IP PIN. To access this tool, you can google this search string, "get ip pin irs"
However, TurboTax would tell you this in the error message, so that may not be the reason. In my experience, TurboTax usually gives a more specific reason why the return was rejected. I hope you get the answer that solves your problem!
This is exactly the kind of "what if" reply I'm talking about. I didn't give you a reject code because there was no rejection. There was no "reject" email. This is a message that appears on screen after e-filing is complete.
All of the relevant facts, simple and short as they are, are in the post. My returns have already been accepted electronically. If you search the same question, you'll find many others asking the same question. It can only be one of two possibilities -- 1) there is some new law that started for this tax cycle.... or 2) it's an error in the TurboTax system. The people asking this question are saying the same things.... simple 1040 return with only W-2 income, no claimed losses, no itemized deductions.
You are now the 2nd person to add something to the scenario that did not occur. There was no rejection. It is a message that appears on the screen AFTER e-filing is complete. Another addition you have added - a situation with a PIN number. This was not part of the message either. Both federal and state returns have been accepted. Read the reply I gave to the other person.
No, there is no new law requiring the mailing of electronically filed returns. I was unable to reproduce the message on my end after successfully e-filing returns. Do you by any chance have a screen image of the message? Was the message referring to both federal and state and have both federal and state been accepted?
If it said you need to mail it would have been something else like a 1040V payment voucher for a tax due payment. Or to mail in quarterly 1040ES estimated payments for next year 2025. Or to mail in backup details for 1099B investment sales.
Sorry... nope, nope, and nope. It's obvious at this point that it was an error message. Did you search to see that many others are saying the same thing? Assuming TurboTax is always right might be a mistake.
I have not encountered any post-filing messages such as you described, besides reject notices, or directions to send other specific documents such as payment vouchers. It would be helpful to have a screenshot of what you saw.
There are some individual state and local forms that aren't supported for e-filing and have to be mailed. You can check the TurboTax Forms Availability Tool for the complete list. If a form shows as "Unsupported" in the "Ready for e-file" column, that particular form would need to be mailed.
Mine just told me the same thing, but the notice is gone now that I filed & I can’t find it anymore. I have a couple of other things, but nothing too crazy. Nothing was rejected & I’ve never been flagged in previous years. It sounded like the government is requiring you to mail in your return on top of e-filing. Unfortunately, I don’t have a picture of the message… If anyone knows what’s going on, reach out!
There is not requirement to mail your return on top of e-filing. Did you actually transmit your return by pressing the orange button? If you did, wait to see if your return is accepted.
If you have not e-filed your return, go through the review check one more time. You can also try logging out of the program and logging back in. You can also clear your cache and cookies.
Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.
You may also try using another browser.
Also, make sure that all updates have been run for your TurboTax program. Click here for information on manually updating TurboTax
There are some individual state and local forms that aren't supported for e-filing and have to be mailed. Maybe that was what the message was about. You can check the TurboTax Forms Availability Tool for the complete list. If a form shows as "Unsupported" in the "Ready for e-file" column, that particular form would need to be mailed.
If you have additional information or questions regarding this, please return to Community and we would be glad to help.
I got the same message
this doesn't make any sense, but it also doesn't make sense that this is the first year I OWE taxes since I have always received a refund and always claimed 0 exemptions.
To my comment above, is that what it looked like for you, too?
What do the instructions say; which forms is it asking to be mailed? Federal or state - which state? @Jtroutman007
For me, it says state, and it's asking me to mail form MO-1040v and payment to Missouri Dept of revenue... BUT it was e filed and it also has my bank information to do direct payment, so why would I need to send a SECOND payment?
I'm already frustrated enough that I owe taxes when that's the whole point of claiming 0 exemptions, so that you DON'T have to worry about this.
If you have already paid, the the voucher is just for your use in case the payment does not go through for some reason. You can simply store it until your payment clears your bank, and then destroy it.
This is my THEORY only as of this post.
My dad got the same messaged after e-filing but ignored it. The returns are accepted and now I can't get TT to present the message again. I think ultimately this is bad program design and a confusing message. If you OWE taxes and you did not pay electronically (earlier in the filing process you have to say how you are going to pay) then:
You need to print the voucher and mail it with your check. That's a form you need to print. Not the entire tax return, but at least the voucher to send with your check. This has been stated in a few replies before mine.
The TT message does not say the forms you need to print but wants you to click "print forms" to THEN see what forms TT thinks you need to print. This is bad design and I think is causing a lot of confusion. The message would be more helpful if it listed the forms needed to be printed in addition to the "print forms" button. This way the user can see ahead of time the form and reason for mailing. Too many people are likely getting confused thinking they need to print and mail their entire return after e-filing.
There are other reasons that would generate additional forms and supporting documentation to be mailed to the IRS but they are not common. I strongly suspect that everyone in this thread with this issue has to PRINT FORM 1040-V (voucher to mail with their check). That's what this message is most likely trying to get you to do but without the explanation on the screen.
As of at least my post here, no one has said they PAID electronically and got this message. And again there are other situations that would require you to mail in some forms and documentation even if you paid electronically but they appear to be less common. Given the facts stated by the opening poster's situation, form 1040-V is most likely what needs to be printed and mailed with their check. AGAIN NOT THE ENTIRE RETURN. You can still e-file, have it accepted and still need to MAIL 1040-V and a check if you did not pay electronically during the e-file process.
I think my dad is falling victim to this TT message that lacks information on the initial message screen. I'd suggest Intuit re-vist the design of the initial message and include more details as to what and why you need to print and mail something.
I would also suggest that on the screen that shows returns accepted, Intuit put a message to applicable taxpayers that they still need to print 1040-v and mail it with a check. You are not truly done with your taxes until you do this if you owe and chose not to pay electronically.
A few adjustments by Intuit to the print form message and final accepted return status screen could clear up a lot of confusion and help keep applicable people from forgetting to print 1040-v and mail a check. Especially the person in this thread that said they always got a refund but owe for the first time, they may not know they need to print and mail 1040-V and a check if they did not pay electronically.
I have a screen print of the message, but this reply function won't accept my screenprint file, saying it has invalid html.
I do have to mail in my Federal payment check with a voucher, so maybe that's all it is in my case? However, the text doesn't sound like it's only a single form.
The exact text is: "Print and Mail These Forms to the Government. Even though you e-filed, you're still required to print and mail these forms. Don't skip this important step! Your return is not complete without it."
That could just mean the payment voucher to pay your tax due. Or you can Pay the IRS directly at
The 8453 does need to be mailed sometimes. Check Form 8453 and the instructions to see if any of the items are part of your return.
For example, a charity deduction that needs to have the appraisal filed. You would need to mail the appraisal with the Form 8453.
That’s exactly the message I got, but it wouldn’t let me select the print button or see what exactly I was supposed to mail.
Sandwisch was correct. That's exactly what happened. I was sending a check to State tax (because it didn't give me the option of paying with credit card). Sure enough, hitting "Print Forms" button send to the voucher form. But before I came here to read his theory, I was afraid "Print Forms" meant...print ALL MY TAX FILING FORMS and mail them even though I just E-filed. Thanks for the tip.
I got the same pop up. When clicking Print Required Forms it show an error that the forms can not be converted to PDF... So no idea what forms is asking to mail... I tried to paste a screenshot of it here but it doesn't let me.
What is the point of e-filing if we are requested to mail the forms? Shouldn't I have been warned by Turbotax before I paid for the state e-filing?? This is very disappointing. Does anyone have an explanation??
All that said, if I remember well, I may have had the same problem last year. And I think I just ignored it. Then forgot about it once I received the emails saying that the returns had been accepted. Anyway I would like to have an explanation from Turbotax about this.
Thanks
I had the same problem and prompted me to mail in the payment form to the IRS. Why do this after e-filing and having it accepted?
Your messaging system does not allow for attachments only links. I am not able to provide a screen print of:
"Print and Mail These Forms to the Government"
"Even though you e-filed, you're still required to print and mail these forms."
"Don't skip this important step! Your return isn't complete without it."
which appears "Filed" module of your application.