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Topic No. 203 Reduced Refund | Internal Revenue Service
Why is my direct-deposited refund or check lower than the amount in TurboTax?
Why is My Tax Refund Not What I Expected
The third Economic Impact Payment of $1400 per person was sent out in March of 2021. The IRS may be saying you got it and are asking for it again on you return.
@ jmann1115
asked: "Who is TPG...?"
TPG (or SBTPG) is Santa Barbara Tax Products Group, which is an intermediary company that initially receives one's Federal refund if one chose to pay any TurboTax fees out of a Federal refund.
If you used that payment method to pay TurboTax fees, the IRS first sends the Federal refund to an intemediary bank where the fees are subtracted. Then that bank sends the rest of your funds to your bank account (or card) in a second direct deposit. SBTPG (aka TPG) is the company that administers that process. There is a 39.99 service fee when using that payment method (44.99 for California filers.)
If you paid TurboTax fees by that method, you can lookup your refund at SBTPG's website using their tool. It should show you how much they received from the IRS, and how much they took out for fees.
To log in, choose the "For taxpayers" portal at:
https://www.sbtpg.com/
If the IRS lowered your refund, they should send you a letter in about 3 weeks or so explaining why, and itshould include steps you can take if you disagree with them.
If you have a state refund, it comes separately and does not go through SBTPG.
I would like to know why my refund was less than what it shows on the irs website. I was charged a extra $101.42 dollar after I was charged by turbo Tax. I would like to know if I would getting the money sent to my account. Please let me know i was never told of any other fees.
It could be this: TPG charges an extra fee (plus state tax as applicable) if its attempt to direct deposit the balance of your refund is declined by your bank, and they then have to mail you a check. This was disclosed when you signed up for Pay with Refund. Please contact TPG for more details.
@Chino581 wrote:I would like to know why my refund was less than what it shows on the irs website. I was charged a extra $101.42 dollar after I was charged by turbo Tax. I would like to know if I would getting the money sent to my account. Please let me know i was never told of any other fees.
Did you choose to pay your fees out of the Federal refund?
If so, the TurboTax fees with that method are not paid upfront. They are paid after the IRS releases your refund and sends it to the intermediary bank (unless there is a long delay.)
There is also a 39.99 service fee (44.99 for California residents) for that payment method.
We don't know what product you used. Here's an example if you used Deluxe:
Deluxe Federal return $59
Option to pay fee out of the Federal refund 39.99 (44.99 for California residents.)
Plus possible sales tax
If that's your situation, then 59 + 39.99 = 98.99 plus possible sales tax
You can probably see what TPG received from the IRS and what they deducted by using the refund lookup tool on their website.
To log in, choose the "For taxpayers" portal at:
https://www.sbtpg.com/
You can avoid the extra charge by paying your TT fees upfront with a debit or credit card.
I need verification that my payment came from a tax refund
I have not got my refund for IRS I need to know what's going on with it
First, check your e-file status to see if your return was accepted:
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:
To track your state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others
If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved
OR——if you filed by mail, expect a long wait. It is taking the very backlogged IRS six to nine months to process mailed returns. Until a human opens your envelope and enters the data into the system, nothing will even show up on the refund site, so you will have to be very patient.
Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410
I was supposed to get approximately $3900.00 but instead received approximately $1100.00.
Why is this?
Did you have 2800 on 1040 line 30 for the Recovery Rebate Credit for the 3rd Stimulus? Did you already get the 3rd Stimulus (1,400 per person) they sent out last year starting in March 2021? You each should also get IRS letter 6475 for half saying what they sent you. Line 30 is only if you didn't get the full amount or qualify for more.
If you claimed a missing stimulus payment on your return but the IRS took it off you have to ask the IRS. They think they already sent it to you. Maybe it went to an account you don't remember. Or you got a check or a card. It was probably easy to miss the debit card in the mail and think it was junk mail. They have to put a trace on it.
Double check your bank accounts and check your IRS account (both accounts if married) to see how much the IRS sent you.
https://www.irs.gov/payments/your-online-account
Okay so
I believe the unexpected much lower amount deposit is actually a loan of a portion of your refund..So you can have some money right away..It says "early pay day" so ....I believe we will see the rest of the refund in a few days.. It better be because mine is $9,000 short...
So I believe your deposit was your advanced loan from TurboTax or credit karma.. it's a portion of your federal tax refund.. and yes there's a fee you already agreed to pay.. so you should get the rest of your refund soon
Why are you taking another 1400 from me. I paid that back already and I need my money. Why did you take it and when am I getting it back
I assume you mean that your tax refund was short $1,400.00. Once your return has been accepted by the IRS, TurboTax is no longer involved in processing your refund. All refunds are issued by the IRS or States.
Privacy Laws protect your privacy by not allowing IRS to share your information with TurboTax. You will need to contact the IRS to determine the difference in your refund. However, if you wait a few weeks they will provide written notification of the adjustment. You will be provided contact information for the IRS at that time.
Please make all future refund inquires to the IRS.
Same. I doubt I will see it refunded. Not one mention of an Xtra bank fee...shady and greedy..Never will I use turbo tax agian. Sorry it happened to you also
Who is TPG and why is my federal return less than you told me it was
TPG (or SBTPG) is Santa Barbara Tax Products Group, which is an intermediary company that initially receives one's Federal refund if one chose to pay any TurboTax fees out of a Federal refund.
The IRS and State Governments have the ability to offset a refund to pay for certain past due debts. You generally will receive a letter stating what the offset was for.
The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.
I did not authorize TPG to take money from my federal return
@Kerriev If you chose to pay your TurboTax fees from your federal refund, you certainly did agree to allow the third party bank to be paid its fee of $39.99 (or $44.99 in CA) for "refund processing." Perhaps you did not read the information carefully enough to realize there would be a fee for refund processing, but the information about that was on the screen and you had to agree to it. To avoid "refund processing" fees in the future, pay your software fees upfront before you file, using a credit or debit card.
When you choose "refund processing" TurboTax gets its fees when the IRS releases your refund. Your refund goes to the third party bank. The bank takes out your fees and then that bank sends the rest of the refund to you.
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
What is Refund Processing Service?
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
I received $1,500 less than the amount shown on my return after $400 in TuboTax fees..
If the IRS adjusted your return, they will send you an explanatory letter or notice. See IRS Reduced Refund.
There are a few reasons why your refund might be less than what was shown in TurboTax: