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Level 1
posted Jan 5, 2023 4:48:52 PM

Unable to enter license code to Turbo Tax 2022 cd. Box appears and cursor in box but does not take any character entry.

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1 Best answer
Level 15
Jan 6, 2023 6:25:22 AM

Some folks have indicated that a simple copy-paste of the entire code might work.   <cntl-c>  <cntrl-v>

14 Replies
Level 15
Jan 5, 2023 4:59:40 PM

Did you download the installation file  and install the program ? 

Level 1
Jan 5, 2023 6:07:22 PM

Yes and opened and updated TT. It asked for activation key. Window showed the box. I can click in the box but it doesn’t recognize any keystrokes. 
Uninstalled and reinstalled. Same problem. 

Level 15
Jan 6, 2023 6:25:22 AM

Some folks have indicated that a simple copy-paste of the entire code might work.   <cntl-c>  <cntrl-v>

New Member
Jan 7, 2023 12:53:20 PM

I am having the same issue. I have rebooted by computer, uninstalled and re-installed Turbo Tax and tried the copy/paste. none of these solutions worked.

Level 15
Jan 7, 2023 12:54:38 PM

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

New Member
Jan 7, 2023 1:11:32 PM

Thanks, but they are only open "Monday through Friday, 5 am to 5 pm Pacific" 

Level 15
Jan 7, 2023 1:12:36 PM

Starting Monday they will be open 7 days a week. 

New Member
Mar 27, 2023 4:40:19 PM

For windows, change display settings down to 125% or 100%.  Generally, the default is 150%.  Then you should be able to enter you license code. 

Intuit Alumni
Mar 28, 2023 9:58:41 AM

Try manually updating the software and changing the screen resolution. Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

New Member
Mar 31, 2023 5:57:39 PM

Same exact problem.  Called in, followed suggestions to stop firewalls, and change other settings. Has anyone resolved this problem?

Intuit Alumni
Apr 1, 2023 10:00:47 AM

Please click here and try the steps provided by Community member daubenpb to see if their workaround resolves the issue you are experiencing.

@dlbrush 

New Member
May 2, 2023 6:57:37 PM

It does not accept paste either

New Member
May 2, 2023 6:58:19 PM

This did not work either

Level 15
May 3, 2023 5:03:06 AM

It might not be Turbo Tax's fault but Windows Security. 

Don't turn off Controlled folder access.  That might compromise your Windows security.  

 

Here's what you do.  First close your Turbo Tax app.

1. Search "Controlled Folder Access" in Windows

2. Click the link: "Allow an app through Controlled folder access"

3. Click the "+ Add an allowed app" button near the top of the app list

4. Select "Recently Blocked App"

5. Find the Turbo Tax executable

6. Try to save your tax file again.

 

 

 

Please see the troubleshooting steps in the below TurboTax Help Article to see if they might help resolve your activation issue:

Troubleshoot blank screens, missing buttons, or missing images

 

Another potential cause is that your video card driver may not be compatible and may need to be updated. Please see the following help article for more information: 

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

 

If you continue to have issues with your software, please reach out to Customer Support.

What is the TurboTax phone number?