See if the procedure in this TurboTax support FAQ will help you - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312
Hi,
This did not resolve the issue. There is no option to remove live when reviewing and starting over hasn't helped the last three times I've done it.
@Stiveson wrote:
Hi,
This did not resolve the issue. There is no option to remove live when reviewing and starting over hasn't helped the last three times I've done it.
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
Or -
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
So I called the support line and it's just an automated message and AI that searches whatever you say and sends you a link to their community posts. This is a really strange method of helping when the software is just refusing to do what it is apparently supposed to do. Is there a way to get an actual person to help troubleshoot this issue?
For TurboTax Online you can follow the steps in the below help article to set up a call with a TurboTax specialist.