Turbotax 2019

Forum|Forum|6 years ago
November 8, 2019
19 replies
124 views

Purchased and downloaded Turbotax 2019, but my Mac won't open it because it can't verify that malicious software is not in the download. What do I need to do to open it?

DoninGA

Level 15

Go to the answer here - https://ttlc.intuit.com/community/taxes/discussion/re-tried-to-open-basic-today-and-got-the-following-message-turbotax-basic-2019-can-t-be-opened/01/952149#M342740

DoninGA

Level 15

@PiranianAG See this TurboTax support FAQ for the problem - https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00/26611

user17539040591

Level 2

I have iMac running Catalina and I cannot load TurboTax 2019. It says that Malicious code cannot be checked.

DoninGA

Level 15

@user17539040591 wrote:

I have iMac running Catalina and I cannot load TurboTax 2019. It says that Malicious code cannot be checked.

See this Apple article: https://support.apple.com/en-us/HT202491

12121

Level 2

In System Preferences under Security & Privacy you must allow the program to work!

12121

Level 2

Go to System Preferences, Security & Privacy and under General permit the program to work!

jldjpd

Level 2

Unable to download 2019 Basic for MAC. At one point Intuit told me I haven't completed my 2018 return (not true).

DoninGA

Level 15

@jldjpd wrote:

Unable to download 2019 Basic for MAC. At one point Intuit told me I haven't completed my 2018 return (not true).

Did you purchase the TurboTax Basic edition for tax year 2019 from this website - https://turbotax.intuit.com/personal-taxes/cd-download/

If so, what exactly happens when you try to download the software from your download account here - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

melrose2

Level 2

I have been on hold for over 2 hours so I went on line and sent a message which came back with a different 800 #. When I dialed this I got transferred to the earlier number and I am on hold once again. When I was sent my download for 2019. The download for MAC is 2017. This can't be correct. How do I get the correct download. This is sooo frustrating.

DoninGA

Level 15

@melrose2 wrote:

I have been on hold for over 2 hours so I went on line and sent a message which came back with a different 800 #. When I dialed this I got transferred to the earlier number and I am on hold once again. When I was sent my download for 2019. The download for MAC is 2017. This can't be correct. How do I get the correct download. This is sooo frustrating.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax