Turbo Tax Deluxe 2022 - Failed Validation for state E-file

You will need to contact TurboTax support for this problem and/or a refund/cancellation of the state e-file fee.  Use the key words Billing Issue when contacting support.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

@2022 Deluxe 

Which State?

Someone else this weekend was having the same issue with GA.

I am  also having a problem with TurboTax requiring an update before I can efile my Georgia return.  I received the error message when trying to efile Federal and 2 states at the same time.  So I tried breaking them down.

I was able to efile Federal individually, then I was able to file North Carolina individually, but the error is present when I try to efile Georgia.

The only help support could give me was to request a refund for my efile charge, and file the returns manually through the mail.

This honestly seems like it should be an easy fix, but they couldn't promise me anyone would look at it and fix it.  I don't want to file manually.  I am going to wait and see if it's fixed.  If not, this is my last TurboTax year (and I've been using TurboTax since it was a DOS program)

@stmartin109 

Software updates usually come out on Wed or Thursday evenings, so try running software updates each Friday morning.

IF you are getting a refund from GA, then likely no problems trying again each Friday for a couple weeks.

The issue appeared to have cropped up for GA e-filing with the 29 June software update.

________

@DoninGA    Any discussion of this in the Lounge?

@SteamTrain No, nothing posted in the Lounge concerning state e-file validation failures....Yet.

@SteamTrain thank you for both the information and the advice. It reassuring a) to know this is very recent; b) have the information about the release schedules, and c) just have your advice in general.  So, I will calmly wait.  Seriously, thank you very much

Here's another GA one from just after the 29 June software update.

This person jumped thru hoops trying to get GA it to go, and Customer Support was no help either:

Solved: Re: Windows 2022 Premier - Transmit failed validation error (intuit.com)

________

And another  yesterday:

Re: TT Premier 2022, Validation error when I attempt to file my Georgia return (intuit.com)

@SteamTrain FYI...Posted to the Lounge all the messages concerning validation errors for the state e-files.

thank you @SteamTrain for redirecting me here and @DoninGA for channeling feedbacks from people like me who are stuck at this point. This morning I spent over an hour with one TurboTax tech support, but in the end, I was also directed to do the paper filing. After I printed out a paper copy of my Georgia return, I decided to give myself a chance to call Georgia Dept of Rev to see if anyone there can shed light on the e-filing validation error as the TurboTax support suggested. Well, GA DoR does not even have an option over their phone line on eFiling, and their website offers nothing meaningful. That made me really upset. This means if I don't get this eFiling issue fixed, I either have to quit TurboTax for another software or go back to paper filing - a nightmare to me. So I am going to press this issue against TurboTax at least this year. 

Add me to the list of those frustrated here... and awaiting a solution

I'm getting the dreaded "FAILED_VALIDATION" error message for GA state eFile only. My other states and federal returns all went through successfully. however. The issue appears to be just with GA state eFile for me. I just spent an hour and a half with TT Support this morning on this issue and we tried everything under the sun, but not successful. At the end, she just told me to print out and send in the return. I've been using TT for over 15 years and never had this issue before.

Same issue for me regarding Georgia e-file. I've been trying for the last couple of weeks and requested a refund of the fee today. We'll see which happens first - receiving the refund or the problem getting fixed.

I learned that TurboTax releases update every other Wednesday or Thursday so I gave it a try this morning by checking for update. I then got this error of 1603. TurboTax gave me some suggestions, one of which is to restart my PC and do a manual update. Event though I went down this manual update route a few times just last week, I tried again. Well, the same 1603 error. Worse yet, I can no longer launch my TurboTax because it now goes into this cyclical update that fails every time. Ugh!

Hello,

Any update from Turbo tax on this issue to resolve? I am getting the same error when file the return for Federal+ two states that include GA. I was successfully file the Federal and other state return. As the previous post said, this is for GA return only. Any help is appreciated.

Thanks

Update:  

An update was available when I checked on Friday morning 07/14/23.  I applied the update but it did not fix the GA state issue.

Still awaiting resolution!

@dhc7978 @2022 Deluxe @RookinGA @CV18 @lyh 

Received notice from the TurboTax Moderators that the update on Friday 07/14/2023 should have fixed this issue.

Check your Installed Updates - Click on Online at the top of the desktop program screen.  Click on View Installed Updates.  In the update list check to see if the 07/14/2023 update was installed.  If not installed then click on Check for Updates in the Online menu

If it was installed and you are still having the problem of not being able to e-file the Georgia state tax return due to the Failed Validation error then you need to send a diagnostic file to TurboTax for investigation.

Click on Online and then click on Send Tax File to Agent

When the Tax File is created and sent you will get a diagnostic file number.

Post the file number on this thread to the TurboTax Moderator @ErickaY 

Is this update applies to Deluxe 2022 version only? I use Premier 2022. Can anyone confirm please?

Thanks

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@CV18 wrote:

Is this update applies to Deluxe 2022 version only? I use Premier 2022. Can anyone confirm please?

 

Thanks

---

Software updates to the desktop editions apply to All the editions, Basic, Deluxe, Premier and Home & Business.

Thanks very much for this information, DoninGA.  

As my received the Failed Validation error once again this afternoon for GA e-file return, I did as you advised and sent the tax file online to TurboTax and emailed the diagnostic # to Moderator Erika.

Hope they can discover the problem quickly!

As already noted, the 07/14/23 update was applied.  Unfortunately, it did not resolve the GA issue.  Below is  proof:

Still not able to file GA:

@ErikaY The diagnostic file has been sent.  My token number: 1148102

@ErikaY After the update installed, it is still not transmitting the GA return. Same error. The diagnostic file has been sent. My token number: 1148115. Is there a email address available for Erika?

Hope to resolve this issue soon.

Thanks

@ErickaY 

Two additional posts above about the current  GA efile issue.

....they mis-spelled your "at" notification address.

So....In case you didn't see them, they provided:

Diagnostic Files:

1148102

and

1148115

@CV18 The TurboTax Moderators do not have an email address.

The token number 1148115 from your diagnostic file has been sent to @ErickaY 

Hi,  I am have the same issue with trying to transmit federal and Georgia state taxes of receiving failed_validation error.  all updates have been completed, program uninstalled and reinstalled but still received the same error. Token number is 1148174.  @ErickaY