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New Member
posted Jun 7, 2019 4:45:31 PM

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

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24 Replies
Intuit Alumni
Jun 7, 2019 4:45:32 PM

An Identity Protection PIN (IP PIN) is a 6-digit number that the IRS gives taxpayers who were victims of tax-related identity theft. The IP PIN validates a Social Security number's true owner and prevents future tax fraud. Most taxpayers don't need one.

However, if you received an IP PIN or CP01A notice from the IRS in the past (or you opted in to the pilot program) you must use your 2018 IP PIN to validate your identity when you file your 2018 return. We are unable to issue IP PINs and you won't find them on your tax paperwork. You can only get IP PINs from the IRS by following these instructions.

https://ttlc.intuit.com/replies/3302031

You cannot use last year’s IP PIN. The IRS will send you a CP01A notice with your new IP PIN by early January of 2019. That's the one you'll need to file your 2018 return.

If you lost your IP PIN or haven't received one yet, learn how to get one.


Level 1
Feb 8, 2020 9:23:41 AM

Like to change my PIN number because I forgot it

Expert Alumni
Feb 8, 2020 11:13:23 AM

For the purpose of signing your electronic return, you can reuse your Self-Select PIN from last year or create a new one to use. It doesn’t matter which option you choose.

 

The Self-Select PIN is a random five-digit number that you enter as your electronic signature when e-filing your return.

 

The IP PIN is a six-digit number that the IRS assigns to victims of tax-related identity theft.

 

@Speaks31

Returning Member
Apr 2, 2020 1:14:39 PM

Yes I need to change my pin number bc I forgotten my old one 

Returning Member
Apr 2, 2020 1:17:00 PM

Yes

Returning Member
Apr 2, 2020 1:18:49 PM

Yes how I can change my pin number

Returning Member
Apr 2, 2020 1:20:22 PM

Yes please can u help me I need to change my pin number bci forgot my old one

Expert Alumni
Apr 2, 2020 1:25:54 PM

There are two different PINs associated with tax returns.

 

The five digit self-select PIN that was used for signing your e-filed tax return is being phased out. In some cases you can use the PIN you had last year instead of your AGI.

 

Click here to retrieve your transcript or AGI.

 

The six digit identity protection PIN is issued by the IRS. It is given automatically if you report identity theft, or you can request it if you want. You can retrieve your IP PIN from the IRS. 

 

Click here to retrieve your IP PIN.

New Member
Feb 18, 2021 2:39:13 PM

I forgot my pin

Intuit Alumni
Feb 18, 2021 3:48:19 PM

Are you referring to the Self Select 5 digit pin number? 
If you don't remember the one you chose last year you can create a new one to use.
Please see the TurboTax FAQ: What is the difference between the five-digit Self-Select PIN I created last year and my Self-Select PIN this year? for more information.

@linda0833

Returning Member
Apr 4, 2021 2:01:52 PM

I went through the CP301 process to create an account, tryinig to recover my 5 digit PIN and finally got the 6 digit PIN, which doesn't help me because Turbotax form calls for the 5 digit PIN. What can I do?

Expert Alumni
Apr 5, 2021 2:52:43 PM

If you are at the final stages of completing the File section of TurboTax, the 5 digit pin can be any 5 digits you like.  Some people use their zip code.  This pin would be needed to verify your identity if you call the IRS to inquire about your tax return.  You can enter any 5 digits, its up to you. 

 

The Identity Protection Pin you applied for through IRS.gov is entered into TurboTax in the Other Tax Situations categories.  After you have logged in and are in your return:

  • Go to Search at the top of the screen.
  • Enter Identity Protection PIN the search box. 
  • You will see a Jump To function that will take you to the Identity Protection PIN input screens. 
  • There add your Identity Protection Pin

The Identity Protection PIN issued is good for the current processing year only. You must use your latest IP PIN on any delinquent prior year Forms 1040, 1040A, 1040EZ or 1040PR/SS returns you may file electronically in the current year.

 

Level 2
Apr 12, 2021 2:29:00 PM

My husband past away in 2020. I, Kim changed the status listing me first. I also reversed the pin no. Mine was 22222, but this year, I entered as 11111. So my e-file is rejected by IRS. How do I correct it? HELP

Level 2
Apr 12, 2021 2:31:41 PM

Where is turbo tax, I can change my pin id

Intuit Alumni
Apr 12, 2021 2:39:40 PM

Please follow these steps:

  1. Sign in to your account and select the Fix my return button.
  2. At the Keep going to refile your federal return message, select File in the left menu (on mobile devices, select the menu icon in the upper-left corner, then tap File).
  3. Select Continue on the Welcome back screen. Don't select Fix my return, as this will take you to the wrong place.
  4. Select Continue, then Start next to Step 3: Get ready to save and file your returns.
  5. Choose I want to e-file and on the next screen (Last year's tax info) select Edit.
  6. Keep going until you reach the screen To e-file successfully, the IRS needs...
  7. On that screen, select I can't get the 2019 tax return. I’ll print and mail or use the self-select PIN I created last year, and follow the instructions to enter your PIN and re-file your return.

New Member
Apr 27, 2021 4:18:37 PM

I need a PIN number so I can file

Expert Alumni
Apr 27, 2021 4:27:46 PM

There are 2 possible PIN numbers and they serve different purposes.    There is a 5-digit Self-Select PIN and a 6-digit Identity Protection (IP) PIN.   @Mallon

 

The IP PIN is a six-digit number that the IRS assigns to victims of tax-related identity theft.   Only the IRS issues these; click the link if you need more information on the IP PIN.

 

The Self-Select PIN is a random five-digit number that you enter as your electronic signature when e-filing your return..   You can reuse your Self-Select PIN from last year or create a new one to use.  It doesn’t matter which option you choose.

 

For identification purposes, you need to enter either last year’s Self-Select PIN or adjusted gross income (AGI).  You are the only one that knows the PIN you used to e-file last year - it is not recorded or saved anywhere in TurboTax.   If you did not e-file last year, you do not have a prior year self-select PIN.  

 

 

New Member
Apr 29, 2021 11:47:07 AM

Trying to get ippi number

Expert Alumni
Apr 29, 2021 4:33:03 PM

@BIRTHWARD

 

If you are talking about the IP PIN pin that is given to victims of Identity Theft, click on this link that Dawn gave above - "The IP PIN is a six-digit number ". This will take you to a TurboTax Help article that will tell you where to go on the IRS website to try to get your IP PIN from them online.

New Member
May 16, 2021 4:29:30 PM

I don't have my 2019 tax refund and I don't remember my 5 digit pin

Employee Tax Expert
May 16, 2021 4:38:18 PM

If you prepared your tax return using TurboTax in 2019, you can follow the instructions in the link below to access your 2019 tax return.

 

Accessing prior year returns in TurboTax 

 

The other option is to order copies or transcripts from the IRS. 

 

Requesting copies of prior returns from the IRS 

 

@DeaconMarine

Level 2
Jun 11, 2021 9:39:48 PM

Is my pin my password??

Level 15
Jun 12, 2021 12:02:06 AM


@allenakal75 wrote:

Is my pin my password??


A PIN for what reason???  We don't know what kind of PIN you are referring to, since you've provided no context in regard to your issue.  For example, we don't know if you are in the process of efiling a 2020 return and referring to a 5-digit Self-Select PIN used to electronically sign the 2020 return, or a 6-digit IP PIN (Identity Protection PIN) for certain victims of ID theft, or some other PIN.    If you have either of those PINS, those are numbers not passwords.

Or are you trying to verify a 2020 return using your 2019 Self-Select PIN instead of the 2019 AGI?

 

You would need to explain your situation in enough detail that users in the community forum might know what you are asking about, but do not post any personal info in this public Internet forum.

 

And what tax year are you referring to?  In another recent thread you said you are preparing a 2019 return, which cannot be prepared online and which cannot be efiled.   A 2019 return requires the  2019 desktop software and has to be printed, signed, dated, and mailed.

Returning Member
Jul 6, 2021 1:07:38 PM

I need a pin number  I forgot mine and i need to get my rent out of card