Rejected e-file with error IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt'

Even if you believe you entered the correct information, follow the solution below to make sure you didn't overlook anything.

1. Sign in to your account and select the Fix my return button.
2. On the Let's fix your returns and then refile screen, select Fix it now or Continue without fixing .
3. On the following screen, you'll have the option to select how you want to proceed with the error.
   • You can select File by mail instead to print your return as-is and mail it to the IRS. You won’t have to deal with AGI issues and can skip the rest of these instructions.
      
4. Or you can correct your AGI by entering the AGI from your originally-filed 2019 return (enter 0 if you didn't file last year) and select Continue e-filing to resubmit your return.
   • If you don't have a copy of last year's return, get your AGI from a free IRS transcript. On the transcript, look for the line ADJUSTED GROSS INCOME. 
   • Don't pull your AGI from your W-2. The same goes for 1099 forms.
   • Don't use the AGI from your amended 2019 return. Always get it from the first return you filed, even if that AGI was technically incorrect (for example, if you forgot a W-2).
   • See Special AGI Situations below for additional help.

The next screen will ask you to confirm your AGI. If it's correct, select This is my 2019 AGI. 

1. Follow the instructions to finish and refile your return. If your state got rejected along with your federal, we'll help you refile that too.

You also have the option of entering her prior year AGI or her prior year PIN in order to e-file.

I find myself in the same situation, I received that same message: Federal Tax Return was rejected (IND-032-04 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt'). We entered the right amount verified by the Form 1040 from 2019 and the federal tax return keeps getting rejected, we followed the "fix my return" instructions and it keeps getting rejected. Any suggestions?

If following the fix my return options does not work, you can send the return in by mail. 

If you need additional assistance, please click here to speak with customer support. 

So if I mail the same information that has been rejected through e-filing there won't be a problem? I have checked over and over to make sure everything is right and it is. Thanks in advance!

We understand you are having an experience with entering your AGI. Please follow the instructions in this link: AGI assistance. If this does not resolve your issue, what is the exact message you are getting? Hopefully we will get feedback and this can help us determine if there actually is a TT processing that needs to be addressed.

I am also having the exact same issue. I noticed that if I flipped the names using my wifes first then mine it fixed her section, but I still cannot get it to e-file.   This is a pain!

Please take a look at the following link: AGI Rejection

I was VERY frustrated by the TurboTax solution for this issue.  I downloaded the transcript and had my 2019 return in hand with the same AGI.  I had the same problem last year and finally mailed both federal and state.  It took IRS until Feb 2021 to send my refund!!  Almost exactly one year from filing.  So, this year I was going to find the solution.   Here's my success .  

I went to irs.gov and created an account for both of us individually. Then I requested a new ID PIN number. for each of us.  I revised my 2021 form (by signatures); go to "more tax information"  in TurboTax to edit.  Then I resubmitted by their directions   It says IRS will issue you this  PIN but you also request one.

And it worked  both federal and state were accepted within the hour!  I wish TurboTax would further share this solution.  

We had the same problem 2 years - 2019 and now 2020 - with my wife's AGI verification for e-file.  I keep enteing the correct number and it keeps getting rejected.  The folks at TurboTax are suffering from terminal group think and head-up-the-butt syndrome.    

We tried FreeTaxUSA -- it worked.  eFile no problem. 

Typical TT "Expert"!  Re-requesting the same info that's already provided mutiple times in the thread!

I received the IND-032-04  error.  I made numerous attempts to fix the problem but continued to receive the same error with each attempt to e-file.

Finally, I came across a note that recommended logging  onto the IRS site and requesting a transcript of my 2019 taxes. It turns out that almost a year after the IRS received my return and deposited the check, I sent them for the taxes owed they still did not have my 2019 return in their system.

The next time when asked to enter our 2019 AGI during the e-file process I entered $0 for both my wife and me.  I resubmitted the return and it was accepted.  

To get a new pin from the IRS, one must have an approved mobile phone which I do not have. It will take three weeks to get the code the IRS is going to send but that is past the time that the taxes are due. My refund is going to be applied to my quarterly tax estimates so the fact that I had to guess what the estimates would be for 2021 because the IRS did NOT extend the date for estimates, this means that my first estimate has been overpaid by at least $1,000; the 2nd estimate due is supposed to be covered by my refund; and the rest of my refund will be applied to the 3rd quarterly estimate. There is going to be an enormous mess when I go to file in 2021. 

This is just timing and should not cause tooo much harm.  However, if IRS delay is at fault for any penalties or interest, you can request waivers.

“This is just timing and should not cause tooo much harm.” 

Thank you for your response but I’ll believe it when I see it after trying to submit for 2021! After six rejections I put 2019’s A.G.I. at $0.00 and was accepted. If that is one of the IRS’s “protections” in place to ferret out identity theft then it is a joke. It’s harder to know someone’s exact 2019 AGI than just typing in zero. 

I have tried re-entering the AGI from line 11 and retyping in my pin numbers from last year.  I still keep getting rejected return.  To print out and mail it is over 50 pages and I find that impractical.  How do I fix this issue -- that shouldn't be an issue, since all the info is correct x 3.

I tried calling this number that shows on the screen - [phone number removed] and the computer keeps looking for my refund status instead of rejected reason to help me.  I've tried 3 times now tonight

The support video did not help.  I did check all the information x 3 and re-entered it and refiled each time.  I checked against my 2020 return as well on IRS.gov.  the error is IND-032-04 as listed above.  I do not want to mail it in.  I have never had this issue before.

@lborne5907 Reject error code IND-032-04 indicates the primary taxpayer's AGI or Self-select PIN from last year does not match what the IRS has on record. Please confirm that you've followed all steps listed here.  Keep the following in mind: 

• If you amended last year, don’t use the AGI from that amended return. Always get it from the first return you filed, even if that AGI was technically incorrect (For example, if you forgot a W-2).
• If you printed and mailed your return and it was not processed by December 10, 2021, then enter “0” for your 2020 AGI.

If you’ve tried everything and nothing works, you will need to file a paper return by printing out copies of your federal and state returns and mailing them. We’ll include File by Mail Instructions on where to send your returns and what forms, if any, you need to include. 

Refer to the following Help Article for more information:  What if I entered the correct AGI and I'm still getting an e-file reject?

That did not work.  Someone in community suggested putting 0 in the AGI and that worked!

I got this same reply both last year 2020 and this year, tax year 2021.  "IND-032-04 "SpousePriorYearPin" or "SpousePriorYearAGIAmt" in the Return Header must match the e-file database.  I know that it picked up the correct PIN so it must be the "AGIAmt".  I saw a note about putting in a "0" in a box so I decided to try that in the spouses box, even though Turbotax put in the last years AGIAmt.  IT WORKED.  My tax return was accepted by the IRS.  We will wait and see now if any further questions or problems arise.

Glad it worked!

@TOC52

How do I get 2020 SpousePriorYearPIN or SpousePriorYearAGIAmt or was 2020 return filed with SpousePriorYearPIN

When I entered a 0 for the AGI it took it?  Do t know why but there must be a bug