software download

Forum|Forum|4 years ago
January 27, 2022
4 replies
18 views

I bought the windows version of turbotax by mistake but need mac version... I have the digital key but installturbotax site is giving error messages.

"we hit a snag loading data, try again"... but keep getting same message

LenaH

Employee Tax Expert

Please contact TurboTax at (800) 446-8848 for assistance with your software download.

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degonzalez1Author

Level 2

I have called them and they could not help.... maybe customer support was new, but trying to being awareness to this issue on site.

degonzalez1Author

Level 2

Log completely out of the TurboTax website, then clear your browser's cache, delete cookies and reboot your computer. A full or corrupted cache can keep TurboTax from functioning properly If that doesn't work, try a different browser.

If you continue to have issues please reach back out to a TurboTax representative for assistance.

What is the TurboTax phone number?

thanks I was able to call for assistance and it seem the only way to fix this issue is a refund of product and then re-purchasing the correct one.... the error on site was from being on a Mac and putting in a PC software key.