Not transmitting

[BrandiLO]

Please click here if you have a Windows PC and please click here if you have a MAC. These links will help with force or manually updating the software. If this does not work, please click here to get in contact with customer care. Tell the agent on the phone that it is a known issue and that the solution is to first push a federal download and then push the state. 

[wd150park]

Same issue where it is not transmitting while electronically filing.  Loaded the 184MB file to manually load updates and rebooted computer.  No change, still not transmitting!  Already paid for State.

NEED HELP INTUIT!!!

[TiffanyL]

You can try using the link provided below to see if that assist you with the issue you may be having. If it does not, you can always contact TurboTax directly to make them aware of this issue.

What if Transmit Returns doesn't work

[nannyl0u]

Thank you so much.  I have spent hours trying to efile and your solution worked for me.  

[dmorris5691]

I have tried all the updates including the manual update.  I am still unable to transmit my returns.  So what is next?  I already paid my filing fees (state) so I would rather transmit electronically.

[ThomasM125]

You can try clearing the cache on your computer as follows:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Also, you can try logging in to TurboTax using a different  web browser.

As a lost resort, you can try logging in on a different computer if you have one available.

[danarainbow]

i see in this forum that people are giving advice to clean up the software. I don't have the software downloaded into my computer, I'm using the online site, so this does not help me. Still can't  transmit. any other solutions?

[AkinaLO]

@danarainbow For TurboTax Online, clearing the cache and deleting the cookies on your computer can help refresh the settings. 

Also, for this time of year, many of the forms associated with your tax return are not available, which can result in your tax return not transmitting until they become available.

Please refer to the following forms availability list.

IRS forms availability table for TurboTax individual (personal) tax products     

State forms availability table for TurboTax individual... 

If you continue to need assistance, please contact TurboTax support.

What is the TurboTax phone number?

[Chip8Ham]

I am not able to access netfle to submit tax! locked out of cra

[VolvoGirl]

@Chip8Ham   Are  you in Canada?

This is the USA forum
Here is the Canada forum
https://turbotax.community.intuit.ca/tax-help

Or Contact TurboTax Canada Support https://support.turbotax.intuit.ca/contact