Error, hit a snag.

oliveira-sonjha · ‎January 22, 2025

How do I fix this so I can file on the app?

Hmm, looks like we hit a slight snag in this section

Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again, refresh your browser, or check back in a few minutes.

CatinaT1 · ‎January 23, 2025

You might need to uninstall and reinstall the app.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

oliveira-sonjha · ‎January 23, 2025

I have uninstalled, reinstalled, tried a different device, tried different web browsers. Still does not work.

CatinaT1 · ‎January 23, 2025

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

oliveira-sonjha · ‎January 23, 2025

I did, the lady I spoke with basically told me there was nothing she could do 🙄 no help at all. This happened last year as well and never got fixed so I had to use a different tax provider. Looks like I may have to go somewhere else again.

Expert does your taxes

Do it yourself

Resources

Support

Error, hit a snag.

Error, hit a snag.

Error, hit a snag.

Error, hit a snag.

Error, hit a snag.

Unlock tailored help options in your account.

Get more help

Do you have a TurboTax Online account?

Error, hit a snag.

Do you have an Intuit account?

Error, hit a snag.

Error, hit a snag.

Error, hit a snag.

Error, hit a snag.

Unlock tailored help options in your account.

Get more help

Related Content

Thank you for helping us improve the TurboTax Community!

Sign in to Turbotax

File your taxes, your way

Access additional help, including our tax experts

Post your question

Connect with an expert