2019 Premiere on a Mac license code is invalid

Forum|Forum|2 years ago
January 2, 2024
8 replies
99 views

I just spent 50 minutes on the phone with TT. It was only 50 minutes because the supervisor hung up on me. Some person named Charles. That was after going through Tier 1 and Tier 2 support. What I am told is that because Apple updated their OS that somehow that invalidated the previously validated product. I went to their web site and downloaded the product again from their account and entered the license key and it still does not work. Where in the Terms and Conditions does it say that after 4 years that your product will become invalid. This is beyond unacceptable. Where is my refund???

Anonymous_

Level 15

Unfortunately, there is nothing anyone on this board can do for you. If you want a refund, you will have to contact Support.

How do I contact TurboTax? (intuit.com)

dteijidoAuthor

Level 2

I purchased TT 2019 in 2019. Software support has always meant to me that the developer will not support the application if there are changes to the underlying OS. I recognized that as a possibility. As a result I loaded 2019 on a Mac mini with 10.15.7. This was prior to the Oct 2023 deadline you mention. If you purchase software and you have a license for it, then as long as the system it is running on does not change the application should not stop working. This would be no different than purchasing a car and when the 5 year , 50K mile warranty ends the car simply turns itself off

Critter-3

Level 15

Sorry but the 2019 program stopped being supported 11/1/23 so you can no longer download/install/or update the 2019 program on any system. This has nothing to do with the OS you are on.

You should have saved a PDF of the returns you filed so you have access to them anytime you need them. If you need to amend a 2019 return you will need to use paper forms or a local paid tax pro.

Opus 17

Level 15

Refund? Did you just purchase 2019? There is a 60 day money back guarantee.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/turbotax-satisfaction-guaranteed-refund-policy/L7kHGYVl8_US_en_US

Also, there are two applicable conditions in the Terms. Specifically, Turbotax is only supported for 3 years. Support for TT2019 ran out October 15, 2022. Second, Turbotax may at any time discontinue support if a required third-party software (i.e. the operating system) is no longer supported. In other words, Intuit is not required to re-code Turbotax 2019 because Apple updated their OS in 2023.

n. Discontinuation Policy and End of Software Support. TurboTax tax preparation and ItsDeductible donation valuation service for tax year 2022 are subject to discontinuation. TurboTax tax preparation software shall not be supported beyond October 15, 2025. ItsDeductible donation valuation software shall not be supported beyond October 15, 2023. Once an Intuit Software version or its support is discontinued, no replacement CDs or future support or updates will be provided or made available by Intuit for that particular Software version. You understand that discontinued Software versions (i.e., Software versions for which support and updates are no longer provided) may in the future be vulnerable to un-patched issues, including bugs, security, and other risks, and that Intuit is not responsible for your continued use of such Software.

o. Non-Supported System Requirements, Services, or Software (i.e., no longer supported by their third-party providers). System requirements and operating environments for use of the Software as designed, including currently-supported operating systems, database engines, browsers and other technical components, are posted on the website for the Software. Notwithstanding anything above to the contrary, Intuit will not provide (and is not in any way liable to you for) Software support for services, software, system requirements, or operating environments, including any operating system, database server or browser version, or other technical component, that is unsupported by its originating third-party provider. In the event that any currently-supported services, software, system requirement, operating environment, or other technical component is discontinued or no longer supported by its provider, Intuit will likewise discontinue its Software support for that particular service, software, system requirement, operating environment, including any operating system, database server or browser version, or other technical component.

https://turbotax.intuit.com/corp/license/prior-year/desktop.jsp

dteijidoAuthor

Level 2

You stated the following:

I understand this. I also believe that if I run TT 2019 on the same OS it was running it should not simply stop working. It is clear they have built a kill switch into the SW that forces a revalidation of the license . Why? If I purchased it then I should own it into perpetuity .

I can understand not receiving a fix after their end of support date. I do not understand what right Intuit has to kill the software after 3 years

drcrandon

Level 2

Because you guys don't give a FLYING FK about your customers. Why do you lock down a program after 3 yrs? I don't care if you support it, just let us open it!!!!!!! IRS can come after us for 10 yrs, but you lock down the program after 3 yrs. WE DONT CARE IF YOU "SUPPORT" IT. JUST LET US OPEN IT!!!!!!!!!!!!!!!!!!!!!!