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New Member
posted Jan 6, 2023 7:39:26 PM

Please help. I had a Workforce login with my work email + a TurboTax login with my personal email.

I am leaving my job and MUST transfer my Workforce login over to my personal email, which I tried to do. Now I am locked out of both. Please help.

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3 Replies
Level 15
Jan 7, 2023 5:15:06 AM

We cannot help with your Workforce login....sorry.   We have nothing to do with that.  As for your TurboTax account, use the recovery tool.

 

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

 

Start a 2022 return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

 

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

 

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbotax-online

 

SAVE YOUR TAX RETURN !

 

EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records.  That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc. 

https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return

https://ttlc.intuit.com/questions/1899779-what-s-the-difference-between-the-tax-data-file-and-the-pdf-file

https://ttlc.intuit.com/questions/1912466-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-for-windows

https://ttlc.intuit.com/questions/1912533-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-for-mac•

Level 15
Jan 7, 2023 5:48:21 AM

Going forward  ....  NEVER  use a work email for anything personal since you can see the result.   AND  never use your cable/internet's email either for the same reason ... if you switch providers you lose access to the email account.  

Level 15
Jan 7, 2023 6:28:06 AM

@alyson-greene-f5 "I am leaving my job.."    Make sure the employer knows where to send your 2022 W-2.   Seek help from Human Resources at your job to resolve the issue with the workforce login.   If you quit the job, you may not have access --- but ask them for help with it.  At the very least they have to provide you with your W-2.