To speak with the billing department you will first contact a live person at TurboTax. The billing department in located in the Mountain time zone and only works Monday through Friday from 9:00 AM - 5:00 PM Mountain time.
Follow the steps below to get a live person and then ask to be transferred to the billing department. Call during the hours listed above.
How do I Speak to a Live Person at Turbotax
I have done this twice and with no success with the representatives from Turbo Tax. I have used Turbo Tax for the last 15 years and this will be my last. The customer service folks have no idea how to fix this issue. Except of course to deduct it from your return.
Call tt customer service and the agent will need to call the finance department for you.
"Based on another post on the community forums, put 123 main street for your street address. Use the correct City, State, and ZIP. Fixed it for me."
Another member's post, which worked for me too.
I have spent an hour trying to fix the problem...
ive called and the recording doesn’t understand me
Please use the link below to contact us.
You will be able to type in your issue here so we can assist you accordingly.
This answer is not correct. I have spoken to the customer service rep twice regarding the issue that turbotax online has asked me to pay 3 times ($60) in order to efile my state taxes. I still can't file because it does not accept that I have paid. I have been on the phone with reps in customer service for over 1 hour each time and the issue is still not resolved.
I can't reach anyone at turbotax. I have used turbotax for many years but this is totally unacceptable and I need to for someone to resolve this issue now. Turbotax promises good service and customer service in resolving issues. This is not a tax assistance issue but an issue with your billing department.
Please advise.
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For your privacy and protection, your personal information was removed from your post. In this public forum, we do not have access to billing information or payments. Please reach out to TurboTax Customer Support to have someone review the fees with you. To get you to the right person, use the keywords billing issues.
I received this error on both my son's tax return and my tax return.
After about 4 hours bouncing around to multiple people, no one was able to solve the problem.
I tried multiple browsers.
Finally I saw a blog post that suggested changing address to 123 Main Street. That worked! But extremely worrisome that this type of hack would work and nobody at Intuit had any idea hos to solve the problem. Likely this is the LAST time I will ever use Turbotax
Yes, Same problem I had.
Even the resolution desk had NO idea.
The apparent hack is to type in a dummy address of "123 Main Street"
Goodbye Turbotax! On to better software.
I tried this.
Apparently the Finance desk is not available over the weekend, even including the busiest weekend of the tax season (4/16 - 4/17).
There is a hack -
Type in a dummy address of "123 Main Street"
Goodbye Turbotax! On to better software.
That worked for my son's account.
When I tried 123 Main Street for my account it didn't work.
I then proceeded to make up another dummy address and it worked!
This is after over 4 hours, 6-8 representatives, none who had any idea what to do, but many confirmed this was a known problem.
Yes, Same problem I had.
Even the resolution desk had NO idea.
The apparent hack is to type in a dummy address of "123 Main Street"
Goodbye Turbotax! On to better software.
The problem is NOBODY at Intuit had ANY idea how to resolve this problem.
I got a run around to multiple people, shared my desktop, spend 20-30 minutes on average with 4 people, to no avail.
Goodbye Turbo Tax, your product is unreliable and people have no idea how to resolve it, yet acknowledged they were familiar with the problem.
The hack - type in "123 Main Street"
This is a problem with the Turbotax software, and lack of customer support agents who have any idea on how to resolve.
The hack is to type in 123 main street.
Clearly not a software program I would ever use again!
Hello, you are charging me like 274.00 and should be an adjustment because I got letter from irs because your calculations were wrong and you say this is guaranteed. Can you please look into my account and let me know ty.
My guess the change had to do with the stimulus credit which was not a TT error ... either what you entered is incorrect OR the IRS sent the payment but it was never cashed.
Answering No on the question asking if you received a 3rd stimulus payment means you told TurboTax that you did not receive any payments.
In that case, TurboTax would add an amount on line 30 Form 1040 because you said you never received any stimulus money but if the IRS disagrees they would remove the credit amount.
So... if you never received a stimulus deposit or check—and the IRS records show they paid you—then you should ask the IRS to trace your payment. Many payments were sent and not cashed so a trace is the only option available to you. Some were sent on debit cards that looked like junk mail and many folks thru them in the trash. If the payment was never cashed ONLY THEN can you send in an amended return to claim the credit and attach the findings letter with the 1040X form.
The fastest way to initiate a trace is to contact the IRS by calling us at 800-919-9835.
You can also complete Form 3911:
You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing.
What is the TurboTax 100% Accurate Calculation Guarantee?
In plain English, if you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest.
For complete details, see our Intuit Software End User License Agreement (look about 2/3 of the way down the page, under the heading TurboTax Accurate Calculation Guarantee).
You can read the fine print at the Intuit Software End User License Agreement for TurboTax Desktop Software or the End User License Agreement for TurboTax Online. Enter accurate calculation in the Find feature in your browser (usually listed under Edit) to go to it quickly.
Related Information:
I am tryiing to download my 2022 purchase and I got the above error.
Please contact us via phone. To speak with a Product Support Specialist, follow the instructions in the following Help Article: How do I contact TurboTax?
@Elizabeth_E_camba
Not sure why, possibly my error, see two credit card payments for adding PA state tax program of $38.02. Had some difficulty when going thru the required info, came back a second time and asked for the same CC info. Now see the two emails and charges to my Discover card. One should be cancelled. Thank you [PII removed].
So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.