Could anyone explain this to me? Was I charged in error? I paid $78 to file my Federal and NC State Taxes. I was having a bit of trouble and wanted to chat with someone. I upgraded to deluxe and was charged an additional $90. Why is this? Shouldn’t the $78 charge have been taken off?
Yes your post shows the LIVE version. Deluxe Live is 119 plus 49 for state = 168. 168-78= $90 left to pay.
You already was in Deluxe. $78 is for Deluxe federal and state. Did you log in to a different account? Or you upgraded to Deluxe Live or Full Service minus the fees you already paid. see prices here,
https://turbotax.intuit.com/personal-taxes/online/
How to see your fees
Yes your post shows the LIVE version. Deluxe Live is 119 plus 49 for state = 168. 168-78= $90 left to pay.
@VolvoGirl Is the only difference in Deluxe and Deluxe Live that you can chat with customer service at any given time? I just want to make sure that I wasn’t overcharged. I had paid $78, then I filed. My return was rejected so I decided to chat with someone. I had to pay an additional $90 before I could chat with someone.
Yep...."LIVE" full service would be an extra $90 for Fed + 1 state.
Then you are supposed to connect with a LIVE agent to get your Questions answered....and actual personal help with filing.
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@VolvoGirl @When I try to review my charges in TurboTax, it only shows the $90 charge. However, I have both receipts for the $78 and $90 charges in my email and I can see the transactions on my credit card.
@VolvoGirl @SteamTrain Thank you both so much! That clarifies everything now. I just wanted to ensure that I wasn’t charged in error.
Live will also review your return.
how to connect to an expert in Turbo Tax Live
How to schedule a review in Turbo Tax Live