I need to get a copy of my 2015 tax filing and I'm can't get into my account?
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.
You can get a free transcript from the IRS:
https://www.irs.gov/individuals/get-transcript
How do I get a copy of a return I filed using online TurboTax?
https://ttlc.intuit.com/questions/1900748
Or is the problem that you cannot find your account?
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
Account recovery
https://myturbotax.intuit.com/account-recovery/
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
https://ttlc.intuit.com/questions/1901535
I purchased turbotax 2019 from Amazon. I formerly used a Windows platform and now am using a MAC for the first time. Since there is no CD drive, how do I load the software onto my laptop?
Yes that should be easy to do this year.
How to install 2019 if you don't have a CD drive
I cannot figure out how to access my 2018 return with the 2019 software. 2018 is stored in my computer. I have never had this problem before, and I have been using Turbotax for over 10 yrs. Please help!
If you would like to transfer your 2018 return to 2019 software, please click here for easy to follow steps.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 9 p.m. Pacific time
I do not what to do. It wants to delete my document. We have spent hours inputting data. Help. Inner to talk to a person
@Wee93 Please reach out to Customer Support via the Contact Us link below:
https://support.turbotax.intuit.com/contact/
i have entered 6 digrt code several trys will not except
Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
I lived in one state for 3 months and lived in my new state 8 months in 2019 . have the download for the second state and I dont understand what to do on the form than first came up
I am trying to file for 2019 and it wants 2018 information. I filed with Turbo tax and do not have a hard copy of 2018 why do you need me to supply what you should already have?
@Abfoster828 You need to enter your 2018 AGI in order to e-file 2019. The AGI would have transferred if you were in exactly the same account with the same user ID. But if you are not, then you need to look it up. The AGI is how the IRS verifies that the tax return is being filed by the same taxpayer who used the Social Security number last year.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947
Your 2018 tax return shows your 2018 Adjusted Gross Income (AGI) If you filed a joint return then the AGI is the same for each of you.
Form 1040 line 7
If you are using the same TT account that you used last year, you should also be able to find this number in your Tax Home for 2018
If entering the amount from your 2018 tax return does not work, then try entering “0” instead. If that does not work and you still cannot e-file, then print, sign, and mail your tax return.
You can get a free transcript of your past return from the IRS:
https://www.irs.gov/individuals/get-transcript
Note: If you filed late or amended your return, your correct 2018 AGI may not be in the system.
https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online
Note: If you mail your federal return, you will also need to mail your state return. You will not be able to e-file your state return.
https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online
How can i get a replacement card ... i got one in 2018 used it once an lost it my stimulus money was deposited on it on april 13th an i cant report it lost or stolen i dont know the 16 digit number an when i call the 800 number my birthdate doesnt match an i have turbo tax free version i have the account an routing number what do i do
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 9 p.m. Pacific time
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
https://twitter.com/TeamTurboTax
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