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Level 2
posted Feb 9, 2021 3:04:23 PM

I keep getting this error "That didn’t work. Try signing in again. (103)" when trying to import my stock trades from webull. What could be going wrong?

I have less then 500 trades so its not a large amount. I also tried importing it from apex clearing which webull uses and im still getting the same error.

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24 Replies
Intuit Alumni
Feb 11, 2021 8:34:15 AM

You may have to delete This Turbo Tax FAQ will provide steps to enter a 1099-INT.

How to add a 1099-INT

Level 2
Feb 15, 2021 4:37:28 AM

I'm not going to enter it manually.  I paid extra for professional to be able to import it automatically. 

Level 1
Feb 15, 2021 12:20:00 PM

I'm facing the same issues. Can anyone from TurboTax look into it and solve it? 

Intuit Alumni
Feb 15, 2021 1:15:13 PM

@redferrari80

 

There is no extra cost to import your 1099. That is included in any software you purchase. If you are referring to Turbo Tax Live, this offers help from a tax expert when you have questions about your return. Also, a review of your return by an expert before filing.

 

 

@drcytan223

 

For this error, you may want to check your brokerage to see if they are allowing third-party access. 

 

To do that,

  1. Log in to the brokerage account
  2. Once logged on to Security Center, scroll down to Third-Party Access to Account Information, and under OFX, select Enable Third-Party Access.
  3. You will receive an email confirming third-party access is enabled.

New Member
Feb 15, 2021 2:18:07 PM

I had similar issues with TurboTax 2020 desktop. I was able to complete the import by selecting "Apex Clearing" as the institution.

 

I entered my 8-character webull account number as the username (even though it says to use 10 characters), and my SSN (no dashes) as the password.

Level 2
Feb 15, 2021 2:24:34 PM

I originally had deluxe, and when I went to import my stocks it told me it wasn't available for the version I had and I needed to upgrade to premium.  

Level 2
Feb 15, 2021 7:10:02 PM

I'm having the same issue (same message and 103 code).

Tried to select Webull Financial and Apex Clearing and didn't work.

Btw good suggestion from @CA38 , thanks, for one second, think the issue was solved.

I am using Premier on the Website.

I can't find anything in my webull account related to "Enable Third-Party Access."

Please, can anyone from Turbo Tax have any suggestions?

Level 1
Feb 16, 2021 6:16:53 PM

Many thanks to @CA38 . The workaround works(for Webull), appreciated.

 

Hi @SForrestLO, I'm still facing the same issues while trying to import my docs from Robinhood and Etrade. I tried the workaround(Apex Clearing) on these two account/broker, but, the error(code 103) still pops up. Can you please advise the solutions? I'm sure 'Data Sharing Permission' is set to Enable from the account setting. Thanks.

Intuit Alumni
Feb 16, 2021 7:53:43 PM

@drcytan223 You would need to verify with your financial institution that the file is ready and available to import to your tax return. See this link for more information.

Level 2
Feb 17, 2021 8:02:04 PM

Thank you for the update, it works now.

 

I selected Webull and entered my 8-character webull account number in first box, and my (like @CA38 ) SSN (no dashes) as the password

Level 2
Feb 17, 2021 8:04:41 PM

Thank you for the update, it works now.

I selected Webull from the list and entered my 8-character webull account number in the first box, and my SSN (no dashes) in the second box like the website suggestion 👍

New Member
Feb 22, 2021 3:26:55 AM

I still have the same error. I tried both Webull and Apex and it didn't work. Any tips?

Returning Member
Feb 22, 2021 8:33:46 AM

Did you made an account with Apex clearing? I am trying the same way as you have described but I am not able to export it. Also, I have 120 pages of 1099. Do you think that's the problem?

New Member
May 16, 2021 12:04:24 PM

I have the same issue. I have 132 pages of records. Still getting the error 103

New Member
Oct 18, 2021 6:25:32 AM

I got the exact message using Mint which is owned by Intuit. The reason I was given by support is that my bank password was too good (long) so they can't be connected. Apparently, they use a very insecure limitation of 15 characters which is easily hacked today. I can't believe this lack of security.

New Member
Oct 18, 2021 6:26:56 AM

Shorten the password for the account you are trying to connect to. 15 characters or less.

Level 15
Oct 18, 2021 6:34:04 AM

@TE5LA Sounds like you are trying to import financial data after the tax filing deadline.   Your financial institution has likely taken 2020 information down and you will need to enter your data by hand now,

Returning Member
Oct 18, 2021 4:14:39 PM

@xmasbaby0 This is crazy that I have to create a whole new username to reply, but I tried a dozen times and it forced me to.

 

But no, I am not talking about taxes at all. I'm talking about regular daily syncing to a bank account from Mint. It won't work if your bank password is over 15 characters. It is a limitation in the system which I hope they will change soon. I don't relish the idea of my bank password getting hacked just so Mint can update my data.

Level 15
Oct 18, 2021 4:22:32 PM

Sorry this is just a Turbo Tax forum.  You need to find a Mint forum or ask over at Quicken.

https://www.quicken.com/support#windows 

 

Level 15
Oct 18, 2021 4:26:24 PM

Here is Mint support

https://help.mint.com/ 

Returning Member
Oct 18, 2021 4:26:46 PM

@VolvoGirl I wasn't asking a question. I was trying to help others with the exact same error (103) I was getting when using an Intuit product. I'll bet the 103 error means it is not accepting the user's credentials (password too long).

Returning Member
Oct 18, 2021 4:29:52 PM

From Intuit's website:

 

If you see error 103, it usually means the user ID or password is incorrect for the bank account you’re trying to connect.




New Member
Feb 16, 2022 9:59:39 PM

 

Intuit Alumni
Feb 17, 2022 7:10:52 AM

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