Are you an Advantage subscriber? See this TurboTax support FAQ for determining if you are a subscriber - https://ttlc.intuit.com/questions/1901320-how-can-i-find-out-if-i-have-a-turbotax-advantage-subscrip...
If you do not wish to be an Advantage subscriber then see this TurboTax support FAQ on how to cancel and submit a refund request - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription
Otherwise, contact TurboTax support for assistance with this issue.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
https://support.turbotax.intuit.com/contact/
Note: The Call option will not be available when TurboTax Support is closed.
@normf1 You are posting on a user to user discussion forum. This is not a direct line to TT Support, and we do not have access to your account.
Are you an Advantage subscriber? See this TurboTax support FAQ for determining if you are a subscriber - https://ttlc.intuit.com/questions/1901320-how-can-i-find-out-if-i-have-a-turbotax-advantage-subscrip...
If you do not wish to be an Advantage subscriber then see this TurboTax support FAQ on how to cancel and submit a refund request - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription
Otherwise, contact TurboTax support for assistance with this issue.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
https://support.turbotax.intuit.com/contact/
Note: The Call option will not be available when TurboTax Support is closed.
@normf1 You are posting on a user to user discussion forum. This is not a direct line to TT Support, and we do not have access to your account.
This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax. Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.
The license code for your 2021 software should have 16 digits
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971
To find your license code:
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.