I continue to get a FAILED_VALIDATION message when trying to e-file. It says I need an update but when checking, it also says Turbo Tax is up to date. Help?

To make sure TurboTax runs smoothly:

 

• Make sure your computer meets the minimum system requirements.
• Verify that you have administrator rights on your computer and TurboTax is running as administrator:
  • Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
• Clean up and defragment your hard drive.
• Run Windows Update to keep your computer up-to-date.
• Update your computer's hardware drivers.
• Update your security software for firewall, virus, and spyware protection.

I need help installing my software

I need help updating my software

I got a Microsoft Installer error

Related Information:

• TurboTax for Windows error: "We can't install TurboTax on your computer just yet..."

I've already e-filed four other times and only now am getting this message.  I noticed a similar patch (in another forum) was required last year.  For anyone looking, the following link is the one I needed: 

• Manually Update TurboTax for Windows Software

Thank you for your post and provided link!

It fixed the issue for me.

The manual patch did not work for me.  The only difference was it did take a few seconds longer before saying, "FAILED_VALIDATION." 

Here are several troubleshooting steps that you can try:

• Make sure your Windows Software is up to date.
• If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder.  How do I find my TurboTax for Windows software download?
• If that doesn't help, try a manual update. What is a manual update?
• Turning off your VPN and anti-virus software during the update can help as well.

Reinstalling the software fixed this issue and allowed us to file our taxes!  Thank you for the help!