To switch to a cheaper TurboTax Online product, you must clear and start over. This will erase all the info you've entered so far. You can view a breakdown of your TurboTax charges by signing in to your online return. Once you have signed in and selected to continue your return, select Tools from the My Account drop-down list in the upper right corner. In the pop-up window, select My Fees to get a breakdown of your TurboTax charges.
Please click the following links to learn more:
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I wasn't able to select a level and products even after undoing all of my work.
Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.
If you continue to have issues please reach out to a TurboTax representative for assistance.
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