You should receive a verification code in five minutes or less. You’ll need to verify your email address before you can file your taxes.
You can update your email address.
Your new email address will be listed on the verification code page and you’ll receive another verification code at that address.
Contact us to get additional assistance.
We're required by the IRS to verify your email before you e-file.
Same issue. Called customer support and was sent an email with a link to similar questions on this site and troubleshooting I had already gone through. Not helpful. I asked to speak to a human and was told I'd have to upgrade my service. I shouldn't have to pay extra to fix turbo's email issues.
I am not receiving an e mail w/ my code to finish filing
Having the same issue. Already paid $120. I am getting emails from them for every other topic except for this most important piece to finish filing.
I am having the same problem. I've tried several different email addresses. Website is definitely having issues I would say.
I was able to reach support and they recommended going through account recovery via https://accounts.intuit.com/account-recovery.html and that worked for me!
What I did:
1. Logged out of Turbotax account
2. went to https://accounts.intuit.com/account-recovery.html and requested a password reset
3. Got email to reset password, reset it. That will also ask you to add a verification code (which you should get either text or phone call depending on what your account settings are for 2 step-auth at https://accounts.intuit.com/account-manager.html)
4. That should log you in and pass the verification step and get you through to finish filing.
Hope that helps for others!
I called Customer Service at [phone number removed]. They said it was a technical issue they are working on. Check back in 24 hours. :(
Cannot leave TurboTax open while I get Verification Code. It times out. Can you Text instead?
RESEND MY VERIFICATION CODE (I ONLY GOT THE FIRST ONE...543905). I DID NOT GET THE FIRST ONE IN ON TIME. MY WIFE HAS MY PHONE AND SHE NEEDS TO CALL ME WITH THE CODE. BY THEN IT HAS EXPIRED. PLEASE KEEP RESENDING UNTIL I GET IT.
I’ve already filed my taxes I’m only trying to use the app to check the status of my refund.
If you are not receiving your verification code, please click here to contact customer support.
Also, please ensure the contact information is correct on your account.
Try the steps in our FAQ since you are having issues receiving your verification code.
Do you have a specific question we can assist you with regarding the verification code?
It can take up to 15 minutes for the code to be emailed to you, and check your junk email folders too. Please don’t try to get a new code too soon as it will invalidate the old code and you’ll end up waiting longer.
Please see this TurboTax FAQ for more information if you are having trouble with your verification code: What if I'm having trouble with my filing verification code
@Salvage88