I have read the majority of support comments regarding the purchase of Turbotax through a vendor like Costco, Amazon, Target, BestBuy, etc. All I want to do is add my Turbotax download license number that I received from an outside vendor to my account (Costco this year, but previous years were Target and Amazon and have had the same issue). Here are the steps I take:
1. From the "intuit turbo tax" support page, I scroll to the bottom and select TurboTax CD/download login
2. The link goes to the TurboTax account "login" page (which should be noted is different from the "Intuit Account Manager" page, and has no link between the two that I can find)
3. I select the "downloads" link which shows all my previous purchases.
4. Scrolling past all previous purchases, there is a little link at the bottom of the page (my opinion is that it should be more visible at the top of the page) that says "TurboTax products ordered on a CD won’t show as an available download in the above list. If you ordered a CD but want to access TurboTax as a download instead, enter your license code here – you’ll find your license code in the instructions that came with the CD."
5. I attempt to enter my license code, I get a messages that states, "Whoops, we hit a snag loading your data. Please try again."
Now, I realize that I purchased an online download, not a CD version, but what difference should it make if I want to have my purchase listed in my account?
I attempted to resolve this through the support group. The first person was telling me things like I needed to be looking at my account through Google, not Safari or any other browser. He also said I couldn't use my brand new MAC with an M1 processor that I bought simply because my older Mac could not upgrade to the Catalina operating system that is required for 2021 Turbotax to work. The second time I called hoping to get a more knowledgeable person, I was told that my license code was for a 2020 product, not 2021, which was utter nonsense since I already downloaded the product and knew it was the 2021 version. In both cases, I was told to return the product to the vendor for a refund, and repurchase from Turbotax directly at almost double the price I paid. In past years, the support rep manually added my code so it showed in my account. This year I was told that their software no longer will allow them to do that.
Can someone tell me if it is possible to show my TurboTax purchase from an authorized retailer in my account? The reason this is important is so that I can go back in future years to re-download the product in the event an amendment is necessary.
Unrelated to my question is that I find it interesting that there is so much chatter in the support groups about how Turbotax works differently between the online and downloaded versions, not allowing imports and such, and how purchasing from an authorized vendor versus Turbotax direct, whether by CD, download or online, can cause difficulties. Bottom line is that the product should work seamlessly no matter how you purchase it from year to year, or what installation version you buy.
Please see the below TurboTax Help Articles to assist you with downloading a copy of your TurboTax Software and with the license code issue.
If you continue to have issues with your license code, please reach out to a TurboTax representative for assistance.
What is the TurboTax phone number?
MichelleLO, I have read those links multiple times. It would be helpful if you could clarify where the "activation screen" is from the sentence, "To download TurboTax with the license code, enter your activation number in the License code box on the activation screen and select Continue to complete installation." In my comments, I was very detailed in listing the only place I found to input the license code, which does not work.
Additionally, twice I have also reached out to TurboTax representatives and their answers were detailed in my comments. Please read the entire set of comments before answering with general responses and insufficient information.
Please see the detailed instructions below on how to install and enter your activation code:
I have also included a screenshot below and you will find more detailed instructions here.
If you continue to have troubles downloading from your CD, you can also got to TurboTax Online here to download your software.
For additional assistance, please see the link below:
Frequently asked questions about installing TurboTax CD/Download
Cass0317, Again, I ask that the "expert" responders read my entire post before replying with information that does not apply to the question. I specifically wrote, "Now, I realize that I purchased an online download, not a CD version, but what difference should it make if I want to have my purchase listed in my account? " Again, I don't see anywhere to input my online code to apply my purchase to my account. Anyone?
What type of code is it that you have? Is it a license code or an activation code?
If you are having issues activating the product, it would be best to follow the instructions here to contact us by phone to better assist you as we cannot access your account here in this public forum.
CarissaM, When you purchase the software for download from any outside vendor, they give you and ESD Order number, the vendor PO number, and a "key" which for all intent looks like the License number. Again, I am not having trouble downloading the product which is the link you sent. I want to show that I purchased TurboTax in my account so that in the future I will have access to the software in the event of an audit where I would need to reaccess the software.
If you downloaded your TurboTax software, that software download will remain in your account as long as you access it using the same User ID and password. You can find instructions for accessing your past downloads within the following help article.
How do I download my software from TurboTax.com?
If you have additional questions regarding this, please reach out to TurboTax Customer Support. Here in Community our resources are limited and Customer Support would be able to provide more personalized assistance.
MichelleLO, again...the downloads page will NOT accept the license code I was given when I bought the product from an outside vendor. The page even states that it is for the CD download version. I have an online download license. I was only able to downloaded TurboTax using a link provided by the vendor, not through Turbotax. All I want to do is add the license code to my account.
And again, please take note that I already tried calling customer support twice which was discussed in length in my initial post.
I have exactly the same issue and look forward to the answer on how to add a download license (Purchased from Amazon) to my TurboTax account as a licensed product.
CarissaM, I have been directed to that same page more than once. Do any of the "TurboTax Specialists" have a contact with one of the software developers to let them know there is a problem in their application? I am not the only person who is having this issue with TurboTax products purchased from verified vendors. Now that tax season is over, maybe someone will have more time to investigate the issue?
I am having trouble with the same issue and i did not pay for turbotax .
did you know that AI? Basically I'm sure the owner of siri does not speak to siri how us the "product" user seamlessly.
I literally think the mind is stuck on the application layer.
ai been out for decades ,this company is at its prime protecting its ip.
I just wish they make even simpler so i don't waste time trying to get donload bwahahha.
sigh!
@dave168168 You posted to a thread that has had no activity since April of 2022. We do not understand what issue you are having. Please explain the problem clearly so someone can help.
Hi I have the key code attached and from reading fourm tech support can add a dl on my account?this is my key code it works cause the stupied message read "error code key invalid " when i enter random code key" and read opps we ran into a snag entering data!
so please fix !
" from reading fourm tech support can add a dl on my account"
Add a "dl?" Driver's license? Why? You are too late to e-file a 2022 return; it has to be filed by mail, so you do not need to add a drivers' license. E-filing closed for desktop software after the October 16 deadline. Your 2022 return has to be printed, signed and dated in ink, and sent in by mail.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
dl usually means download. They want to download the program.
@dave168168 Trying again---did you mean you need your download?
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971
To find your license code:
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973
Make sure you download, update and then USE the download instead of trying to use online TurboTax.
We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.
So i buy a cd with new key code and try to add to my account the stupied system say this is with another account!
I have the cd now my problem is adding 2021 tax to 2020 2022 but get error.
Not sure what you mean by "adding 2021 tax to 2020 2022" or why you are mentioning 2020. If you are trying to start your 2022 return, and you want to transfer the 2021 tax file in, you must do that at the very beginning, before you enter any 2022 information. The desktop software will prompt you on the first screen -- after you launch 2022 software -- and ask if you want to transfer in the past year. You can transfer 2021 in. You cannot transfer 2020 into 2022 software.
How to transfer last year’s return? https://ttlc.intuit.com/questions/1900883
If you need further help:
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Mon - Fri
I am the original poster and this question has not been answered yet. The problem is that when you purchase the product for download from a licensed vendor such as Costco, Amazon or Target, the Intuit system will not accept the license code as valid to be registered on the account. I can download the product using the instruction process thru Costco, and use the product, but I can't reference that I bought the product with Intuit's system. I've tried the support number and they have been unhelpful. I think this is a system coding issue.
I also have the same issue of getting my 2022 Turbo Tax license to show up in my Intuit account. I also have tried all the methods described in this thread and I have been trying since early 2023 to accomplish this with no success. I would like to continue to purchase Turbo Tax Deluxe or Premier from Sam's Club, download the activation code, install the desktop version on my computer and have that license show up in my Intuit account so I can access the software in the future in case of an audit. Previous CD versions of the software prior to 2022 show up in my Intuit account, why not the 2022 downloaded (non CD) version. I have been using Turbo Tax since 2001. That's over 20 years. I would like to continue, but if I cannot get my 2022 Turbo Tax software download license to show up in my Intuit account, I will shop for a different provider. Please help the numerous people requesting this access with a real solution as opposed to a standard FAQ response that does not help. Thank you.