Please see the troubleshooting steps in the below TurboTax Help Article to see if they might help resolve your activation issue:
Troubleshoot blank screens, missing buttons, or missing images
Another potential cause is that your video card driver may not be compatible and may need to be updated. Please see the following help article for more information:
If you continue to have issues with your software, please reach out to Customer Support.
Your actions do not solve problem. TT phone help is bad. Tried three times. Takes hours, automatic sequences, sends multiple emails which do not help. We need a human to problem solve efficiently and effectively.
Can you try using the link provided below to check for any new video drivers? Specifically, check out the post by miklk99 on page 9. This has been known to resolve this issue, as well as fix several other problems with popups:
You can also use the FAQ provided below, which should resolve the issue, as most times it's a screen resolution issue:
If none of these links work, please click here to try reaching out to customer service during the business hours of 5:00 am to 5:00 pm PT.