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Level 1

Question

How do I down load Turbotax Deluxe without a cd drive?

Forum|Forum|7 years ago
June 3, 2019
8 replies
0 views

Our computer does not have a CD drive so cannot use the disc, how do I load Turbtax Deluxe

Critter

Level 15

Yes, many are disappointed when they purchase a CD (when they don't have a CD drive) expecting a download code to be in the box like other programs these days. One year TT will get up to speed and provide the code.

This FAQ explains how to handle a situation where you bought a CD, but don't have a CD drive on your computer: https://ttlc.intuit.com/questions/2590568

Another quicker method is to use another computer to copy the installation files from the CD Rom to a flash/thumb/usb drive, then insert that drive into the first computer and install from the flash/thumb/usb drive. Do not try to run the install file from the removable medium.

https://ttlc.intuit.com/replies/3301456

Or buy an external CD drive… they are inexpensive and you may need it again later.

Or you can talk to TT Customer Support and see if they will place a download in your online account or advise you of your options.    Here's how to be assigned a phone number to the proper department at TT Customer Support during the business hours shown below (it will not display when they are closed).  Read all the steps first.

1) Go to https://support.turbotax.intuit.com/contact/
2) Choose the product platform you are using.
3)  Ask a question or keywords without quotes, and Submit.
4)  On next page, skip the suggested articles if they don't help.
5) Scroll down, and you should be able to enter the Support module to get a phone number. (That will be grayed out when they are closed).

DoninGA

Level 15

See this TurboTax support FAQ if you do not have a CD drive - https://ttlc.intuit.com/questions/2590568-i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive

aborrero71

Level 2

How don't have cd to re-install my TubroTax 2018. Can I get help with your online support?

Thanks,

Alex

rangerduck

Level 2

I would like to download turbotax, my computer doesnt have a cd drive

DoninGA

Level 15

@rangerduck wrote:

I would like to download turbotax, my computer doesnt have a cd drive

Go to this TurboTax website for the 2019 desktop CD/Download editions and then choose your operating system, either Windows or Mac, for the download - https://turbotax.intuit.com/personal-taxes/cd-download/

If you purchased the 2019 software as a CD and do not have a CD drive then see this TurboTax support FAQ on how to proceed - https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/00/26450

jrsmithmco

Level 2

how do i download

Critter

Level 15

Please see the following instructions to troubleshoot your download.

https://ttlc.intuit.com/community/installing/help/troubleshoot-turbotax-for-windows-download-issues/...

If you need further assistance, use the following link to contact customer support.

https://support.turbotax.intuit.com/contact/

lortmk

Level 2

installturbotax.com

VolvoGirl

Level 15

@lortmk What about installturbotax.com?

How to download Turbo Tax instead of using the CD

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

stlouispark160

Level 2

I have a license code from my purchase of turbo tax deluxe

VolvoGirl

Level 15

@stlouispark160 Did you install the program on your computer? From the CD or Download? You can not use the License Code for the Online version. After you install the program it will ask you to Activate it by entering the License Code.

How to activate the Desktop program
https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971