Hi there, anyone else having issues to connect to Crypto Exchanges e.g. Binance US, Coinbase Pro etc. using API?

Can you please provide specific details about the issue you are experiencing with importing?

For more information on importing Cryptocurrency, please see the below TurboTax help article. 

How do I import my cryptocurrency transactions into TurboTax?

When I select Binance US to connect and import transactions via API, TurboTAX says "Please wait" for ~5-7 minutes then giving me the message that it couldn't import the data. I have tried multiple times, even on different browsers. The only exchange that I was able to connect was KuCoin so far. 

Binance is a supported exchange.  Please check out the following article to be sure you're importing correctly.

TurboTax Cryptocurrency Info Center

It is a good idea to first clear your cache and cookies - which means removing all of the temporary programs that can gum up your web browser. 

Here is a link on how to clear your cache and cookies.

If that doesn't work, try using a different web browser.

yes, I am importing it correctly and I even used different browsers and cleared the cache multiple times. Please escalate this issue to the next level as this seems to be an issue on the back end. You may need to escalate it to the developers. 

@mseker66  This issue appears centered on you.  Other cryptocurrency users are able to import from Binance at this point.

You are probably better off having someone walk through the return with you to look at your entries so I recommend getting live expert help.

Here is a link to finding a TurboTax expert.

However, that requires upgrading your product which may be an expense you don't want.  In that case you can call an expert and ask questions over the phone.

Here is a link to the TurboTax Phone Number.

We are not seeing Binance as an option in the list of financial institutions - has it been removed from the list?

Click on "Enter a different way" then select the Cryptocurrency tile, and finally Import it from the exchange. Good luck and please let me know if it's work for you. 

I cant connect my Binance account either. It does the exact same thing to me. I create the keys, enter them in Turbotax and it says Please Wait for about 5 minutes, then it just says it cant connect. This is really irritating. 

I too am having this IRRITATING problem that appears to be "centered around" this person.

I'm about ready to go to HRB. I'm looking for instructions on how to download forms from Binance to manually input but I too have tried multiple browsers, multiple days, multiple times. I was able to get coinbase added but definitely not Binance.US despite following the directions. This is infuriatingly annoying.

I figured it out. Go to Cointracker.io and link your Binance account to that. Then choose Cointracker from the drop down menu in TurboTax. It worked great. 

This is so dumb and annoying!!!!!!!!!! anyone get resolution? WTF

I got it to work. Use Cointracker.io. Connect your Binance account to that and then link your Cointracker account in TurboTax. It's in the drop down menu. It's ridiculous that we have to do that but it works and took me less than 30 minutes. TurboTax assistance on this is useless.

It connected the wallet but not any of the buy or sell orders on Binance.us...?

I am using Online version of TurboTax, Where can I find the dropdown menu to choose cointracker option ?

thanks.

When I was doing the income phase, I clicked the Crypto button and the next screen had a drop-down menu that had Cointracker in it. It's a different section than the drop-down where you add your back or investment firm. It has to be the Crypto section. Sorry I cant be more step-by-step. I'd have to have it in front of me. 

No, this is a global issue still affecting multiple customers over almost 2 months later.  Care to actually speak to the issue rather than deflect?

Cointracker.io wants $899 to get my tax report. NOT gonna happen.

You must have a lot of transactions. Ive never paid near that much.

Yes, about 70,000.

This is a global issue and we're this close to the deadline and it still hasn't been fixed! Turbotax, if you need a software programmer to fix this problem, I'm right here. It can't be that complicated to read a CSV file.

this is such a bad response to single out a user when there's clearly many  more of us having this issue.

Hi, were you ever able to get this resolved?  I'm running into the same with Binance.us.  

I also have a portfolio on Coinbase, that went through fine.

Thanks! Toby.