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New Member
posted Jul 11, 2021 6:21:03 AM

Hello, It appears the website has suckered me into some sort of Live version that I do not want. Does anyone know how to email customer support to resolve?

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1 Best answer
Level 15
Jul 11, 2021 6:31:45 AM
3 Replies
Level 15
Jul 11, 2021 6:31:45 AM
Level 15
Jul 11, 2021 6:33:54 AM

 

If you qualify   you can use one of  the 10 IRS FREE FILE options to file a fed & state return for free ... but you must log in thru the IRS site :

 

https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

                         

 For Filing Season 2021, you must make $72,000 or below to use one of the 10  IRS Free File partner offers.

 

If you choose the TT option then you can log in with your same user ID and agree to switch to the FREE FILE option then your progress will be preserved. 

New Member
Jul 11, 2021 10:50:01 PM

Thanks Guys ~ I ended up needing to clear my return and I am starting over.