File 2024 Tax Return

Forum|Forum|7 months ago
January 1, 2026
2 replies
53 views

I already paid back in April 2025 the Turbotax Online for the 2024 tax return. However, I wasn't able to finish and file due to some circumstances. Is it still possible to get it refunded since I did not use it and now, I need to buy/use the Turbotax Desktop 2024 to file my 2024 tax return?

TurboTax Live Premier Online

DoninGA

Level 15

If you paid for the 2024 Deluxe online edition or higher you will need to contact TurboTax support to see if they will push a 2024 desktop edition to your download account.

Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

See this TurboTax support FAQ for how to finish a 2024 tax return started with the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-return-started-turbotax-online/L9Oe4M90A_US_en_US

ezagustinAuthor

Level 2

Yes, I already paid around $290 and still has the email order confirmation from April 2025. Thank you very much for the quick response! This is very helpful. I will get in touch with TurboTax support.