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New Member
posted Jun 4, 2019 9:16:21 PM

Can I delete my TurboTax account?

2 39 74144
24 Replies
Level 15
Jun 4, 2019 9:16:22 PM

Once a TurboTax account is created, it cannot be deleted.  You can simply abandon it.

If you'd like to clear any data that you may have entered into the program, you can use the "Clear and Start Over" feature.  See instructions below.

https://ttlc.intuit.com/replies/4248526

Not applicable
Jan 21, 2020 5:17:00 PM

I like to delete my turbo account

Intuit Alumni
Jan 23, 2020 8:30:00 AM

You won't be able to delete your TurboTax account but you may request to have it deactivated, if you would like for it to be deactivated please contact us.

Intuit Alumni
Jan 31, 2020 12:13:54 PM

If you want to have your data deleted from TurboTax/Intuit go to: accounts.intuit.com, scroll down to Data & Privacy, to "Delete your intuit data" and press continue for steps of this process. 

To stop emails from TurboTax you will need to change your account preferences:

  • Sign into your email account and view the message you receive from TurboTax.
  • Scroll to the bottom of the email, and click on the link "Manage Preferences". 
  • From there you will be taken to a screen that says "Manage My Email Communications".
  • Click on "Manage Preferences."
  • You will see a list of the types of emails TurboTax sends.  Click the circled X on the screen to unsubscribe from the types of email messages you do not want to receive.
  • Click on Save Preferences.

 

New Member
Feb 5, 2020 2:47:17 PM

My old email was hacked so I can’t access it so I made a new one but it won’t let me file with the new account because it says my social has already been used . What can I do ?

Expert Alumni
Feb 6, 2020 2:15:59 PM

Do you mean you e-filed your return and rejected because your social has been used? If so, you need to contact the IRS and mail in your return. Here is an IRS link for full information.

 

If you are having trouble with your Turbo Tax account, use this link: Account Recovery Request for your Turbo Tax Account.

Not applicable
Feb 11, 2020 5:16:30 AM

How is this legal? What a scam!

Intuit Alumni
Feb 11, 2020 8:08:22 AM

Please view the answer above posted by JeanneLO

Returning Member
Feb 20, 2020 3:19:56 PM

I don’t wanna do my w2 yet

Expert Alumni
Feb 20, 2020 3:34:59 PM

You can remove all entries and start over or remove all entries and abandon your TurboTax account.

 

Click Tax Tools, then Clear and start over at the bottom left of the screen.

 

You can also click on Intuit Account in the lower left hand corner of the screen.  Click on the options down the left side to remove personal information.

New Member
Apr 7, 2020 3:21:40 PM

I want my old turbo account deleted

Level 15
Apr 7, 2020 3:22:16 PM


@Erstar wrote:

I want my old turbo account deleted


TurboTax online accounts cannot be deleted.

Returning Member
Apr 16, 2020 6:40:25 AM

Can I delete my whole account

Returning Member
May 22, 2020 7:22:36 PM

I need to delete my Turbo tax account completely so I am able to use H& R block using my SSN so the IRS will accept my federal return please

Employee Tax Expert
May 25, 2020 7:19:09 AM

It depends.

 

Did you already file a tax return and e-file it?

 

If so, you can't e-file again using another service.

 

Please see the following link for instructions on how to clear your return if you have not filed yet.

Clear and start over your return

New Member
Jul 14, 2020 4:30:59 PM

Did you get a solution to this?

Not applicable
Sep 14, 2020 4:56:18 PM

@JeanneLO Keep getting "password_invalid" when I try to "delete my intuit data" under data & Privacy.

 

Level 15
Sep 14, 2020 5:28:33 PM

@Anonymous Not sure what you are trying to do, since you added to an existing thread that has posts from various other people on it already.  You cannot delete a TurboTax account.  You can try to clear out any 2019 data you entered if you did not register or pay.  Or you can just abandon the account.  No one else has access to it; no one will be able to change or do anything with the account.

 

https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over

Not applicable
Sep 14, 2020 5:41:05 PM

@xmasbaby0I am confused?? I am aware that deleting an account is not possible I was replying to @Jeanne LO who said: "f you want to have your data deleted from Turbo Tax/Intuit go to: accounts.intuit.com, scroll down to Data & Privacy, to "Delete your intuit data" and press continue for steps of this process." and I replied saying I am unable to do that because I keep getting "password_invalid" ???

Level 15
Sep 14, 2020 5:49:28 PM

@Anonymous OK---the person you were trying to reply to is likely a seasonal employee who is gone now, so do not expect a response.  You might have used the wrong password to get in to your account.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Not applicable
Sep 14, 2020 5:52:29 PM

@xmasbaby0 The password is 100% correct and I even changed my password and still did not work. I have been told it was a glitch in the system but never got a response back.

 

No I did not forget how to access my account and I only have one. Log out why?

Level 15
Sep 14, 2020 5:55:36 PM

@Anonymous Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

Not applicable
Sep 20, 2020 9:27:49 AM

I dont like it 

Level 15
Sep 20, 2020 9:39:07 AM

@Anonymous This thread has posts from multiple users.  Your post has no context.  We have no idea what you do not like, or if you have a problem you want help with.  Ask a clearly worded complete question here if you need help.