Ask a question steps

Forum|Forum|4 years ago
April 6, 2022
2 replies
19 views

Logging into Turbo Tax and finding how to ask a question is extremely confusing. It took several minutes to find out how to submit a question. What the actual steps (Login URL, Search/Action steps)? Logging into my Turbo Tax account is useless (I'm not sure what that's even for if I can't submit questions directly from there).

ColeenD3

Level 15

Wherever you submitted this question is the right place. What is your question?

goanddotwo

Level 2

I can not find a place to submit a question either . . . . .

Can both operating systems be used with one desktop purchase/ CD? I've used the Windows version, but now need to use it on a MAC. HOW do I access the MAC download when there is only an option for windows in my turbotax online account. Is it possible to get the version for Mac if I have already used the Window ? s version?

Cass0317

Level 10

You are in the right place to submit a question.

If you are unable to get the software downloaded on your Mac, please contact customer support for a free download for the other platform.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.
What is the TurboTax phone number?

@goanddotwo

Dmaa0527

Level 2

My basement flooded last fall. I paid a company $4,000 to clean/sanitize the basement. I bought all the material to replace the damage for $3,200. Labor to restore the basement to the original look was $4,000. Personal property loss due to the flood was $8,700. Insurance covered $5,000 from all the above. What can I claim and what paperwork is needed for TurboTax?

Cynthiad66

Level 14

Generally, you may deduct casualty and theft losses relating to your home, household items, and vehicles on your federal income tax return if the loss is caused by a federally declared disaster. You may not deduct casualty and theft losses covered by insurance, unless you file a timely claim for reimbursement and you reduce the loss by the amount of any reimbursement or expected reimbursement.

This link provides guidance on the deductibility of Casualty Losses.

When you have items that are lost or damaged as a direct result of a natural disaster, and you live in a federally declared disaster area, you may be able to take a tax deduction for the value of the property that's not covered by your insurance.

The lost or damaged items can be personal property, business property, or investment property.

Not eligible for the deduction:

Property with progressive deterioration such as termite or moth damage
Stolen items
Accidental losses of personal items, such as a ring dropped down the sink
Property loss or damage of property for personal use or used in performing services as an employee that’s not the direct result of a natural disaster as described previously. (This restriction started in 2018 and applies through 2025)