How do I get around this error "Payment error Whoops! We hit a snag loading your data. Please try again." ?

Forum|Forum|1 year ago
March 20, 2025
2 replies
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I am trying to pay TurboTax with CC and keep getting this error "Payment error Whoops! We hit a snag loading your data. Please try again." I have tried clearing cache, changing browsers, changing credit cards, and changing street address to "123 Main Street" which has worked in previous years. I have been working with support and it is almost like they have never heard of this problem, yet I see plenty of people have had the same issue. I have had it the last 4 years. I even have a note on my Calendar reminding me to use a fake street address. 1. Why can't Intuit provide a more detailed message, so I know what to do (and the support agent)? 2. Does anyone have a suggestion to fix this? 3. I did see a post where they said use Pay BY Phone, but I do not see that option anywhere.

CatinaT1

Level 15

Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

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8706373105

Level 2

Having the same issue and have tried all the recommendations, but because I’m using the free version no one will help? Why offer the free version online if you’re not going to allow us to use it AFTER we’ve entered all our data>

Johnikun

Level 2

Issues for downloading previous year of Turbotax desktop version for amendment.

I made an appointment on line by typing I need technical support team with "Whoops! We hit a snag loading your data. Please try again" issues. They called me with 1-800 624 9066 phone number. They navigate you with Intuit apps so that they can see the whole screen.
1.Uninstalled all security apps like AVG and Nord
2.Delete Browsing data
3.Checked chrome security checking/Privacy and Security/Site setting/Additional content settings-off&/Privacy and Security/chose No protection (not recommended).
Then they will send you email with license # email. You will log in from the email and download the previous year desktop version of Turbo tax for amendment.
Upper right top of the corner, the file start to download, but you must click "Download unverified file". Then, we were able to download it.
Then open the amendment .taxfile for the previous year, click back arrow and click amending the file.