Hitting snag

Forum|Forum|4 months ago
March 27, 2026
1 reply
18 views

Message says "We recommend you revisit the last topic you were working on to make sure all your info is correct". I haven't worked on it in weeks and have no idea what my last topic was and let it "walk" me through everything and still says that when I try to enter Interest (or any income). Anyone else having that issue?

Monikak11

Level 2

If you are using TurboTax and get the "snag" message:

Make sure the software is updated, if using a Desktop version. See this help article for instructions to run a manual update.
Reboot your device.
Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.
Clear cache and cookies especially if using Online.

If you are still having trouble, you might also try these steps:

Run the Windows System File Checker tool to repair missing or corrupted system files.
Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
Restart your computer in Selective Startup Mode, and then install TurboTax.
Install TurboTax on a different computer.

If you have tried ALL of the troubleshooting steps and the issue is still not resolved:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.