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Level 2
January 31, 2022
Question

Help filing taxes!

  • January 31, 2022
  • 1 reply
  • 0 views

So I have always had my taxes done for me at either H&M’s block or a private accountant. I have gone on the TurboTax app to file my taxes on my own, for the first time ever. I am filing with no income. (I also need to note that I don’t have a phone that I can make or receive calls on right now, my bill is past due so I can only use internet to communicate) I completed everything and at the end it told me my state taxes couldn’t be e-filed with no income. So then I clicked to let an expert do it for me and have even gotten to the final stage where it tells me what I will receive and when I enter how I want my return amount dispersed, but it keeps taking me back to a page where is says “A tax prep assistant will call me shortly” (keep in mind My phone can’t receive their call) and shows that the next step is for them to start on my taxes. Every once in a while when I check the app I’m on the screens further down the process and can see my banking info still filled in but I end up back on the screen to eat on their call. I don’t know what to do! Does any body have any insight for me about what’s going on? Please let me know!!

1 reply

Level 15
January 31, 2022

For assistance with connecting to a TurboTax Live Expert, please see: How do I connect with a tax expert in TurboTax Live?

If you are still having issues connecting, please comment back so we can further assist you. 

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Saruhb92Author
Level 2
February 1, 2022

Thank you!! I just talked to the live chat person and I’m not able to get a solution through that. I’m still stuck on the same screen expect every once in a while it takes me back through where I signed my name and put banking info in. It’s all still filled in but then I go back to the same screen going backwards in the process. I need to know that I’ve done everything right and have a solution to this. 

Level 15
February 1, 2022

If you selected to have the tax specialist do the return, they will need to speak with you prior to beginning the return. 

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