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Level 2
June 2, 2026
Question

double chrage

  • June 2, 2026
  • 1 reply
  • 6 views

You charged me twice for the $20 to file my califoronia returns. Once in advance. Then second when I wanted to file. The program would not let me file unless I paid another $20. It apparently didn’t pay attention to my prior advance pmt. I paid so I could file. Please refund me $20 asap. Thank you. Linda Foust

1 reply

VolvoGirl
Level 15
June 2, 2026

How did you pay it in advance?   You have to go through the File tab to pay it.   You said “returns”.   Did you do more than 1 state return?   It is $20 for each return.   

For billing How to contact Turbo Tax, use the word billing not refund.
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991