New TurboTax Support page launched!
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New TurboTax Support page launched!

GabiU
Community Manager
3 54 10401

What previously was a landing page for FAQ content is now a dynamic self-help hub with FAQs, community content, and tutorials for TurboTax Online and TurboTax Desktop. 

TurboTax Help Hub! 

 

TTHelp.jpg

As users are navigating through the pages, there’s been two additions: 

  1. A “Breadcrumb” at the top of the article pages, that will allow users to more easily to navigate up and down the taxonomy to find answers.
  2.  A “View All Articles” navigation page that can be sorted by product.

 

Breadcrumbs.jpg

 

 

We hope you explore and enjoy the new experience!

54 Comments
Akfine81
Level 2

It still doesn't fix the fact that I filed my taxes for probably the last 4 years and they still can't identify me. Probably one of the most high-profile people in Minnesota.

Akfine81
Level 2

No unemployment you can't get that because they got to overpayment on just dealt with a phone virus that wiped out a couple emails. And felt that I should be able to file my taxes because I didn't through TurboTax but if I would have done so h&r block there would have been an issue.

CRK
Level 1

I am getting nowhere with password user name.  I never had any trouble with turbo tax before.

Bharwood
New Member

WHAT ABOUT A PHONE NUMBER?!

hillga
Level 2

I have a question about the investment section where to enter Sale of Second Home. I'm using the  Home and Business edition.  Part of the section in investments is missing. No place for sale of second home or any other type of sale. Only 2 check boxes for stocks. Last years software had all boxes available.  I may be getting ahead of the game but just want to make sure there is no glitch in my software. The last update was 1/21/2021. 

Bampie1939
New Member

I have been with TT for several years. Sign up, and the computers runs you through the whole thing, and off we go. Has that changed? If so I don't like it frankly. Help.  Larry

Aimee5
Level 1

How about fixing issues instead of creating more. Get that dam 7202 form off my taxes before I go through another company. Seems turbotax and the irs need to get there stuff together. Hire people who know what there talking about for 1!!

pdc631
Returning Member

I keep getting several errors when logging in to complete my taxes, the software will not let me complete a state return.

cavernon3
New Member

Hope that things are going well for you and that you can hopefully fix my issue. TurboTax will not let me finish filing my taxes, is going through a loop saying that I can, the chat function said it was working when it wasn't, the call feature just hung up, on me, and there was no simple way to complain without going through several hurdles. All I want is to finish filing my taxes that I am paying TurboTax to help me out with. Why won't you let me finish the process that will pay you!? Sorry for the enthused communication!

JOHNJR714
Returning Member

TRYING TO EFILE AND GETTING MESSAGE:

 

'OUR RECORDS INDICATE THAT YOU ARE NOT ENTITLED TO EFILE ONE OR MORE FORMSETS. '

 

I DON'T EVEN KNOW WHAT THAT MEAN AS THERE IS NO ERROR CODE. I PAID FOR PREP AND HAVE RECEIPT. WHAT'S WRONG??

UserJeff
New Member

I'm using TT Business for a Trust return.  I got most of the way through and was stopped by a message that indicated IRS form 8960 was not ready and i would get an email when it was.  I waited about a week, got the email, and opened the software again.  It went through the update process and I thought it was done.  Turned out that the form was still not updated.  I registered again for the email announcement.  I got the announcement in 15 minutes.  But it's not available according to my software. Is there a patch out there that I need to run? 

 

Also, possibly related; the worksheets show that a capital loss is supposed to be distributed among the beneficiaries, but the K-1's are blank.

 

Thanks for any help/direction.

auringerd
Level 1

I am preparing my 2020 taxes in TurboTax..when I put the second Stimulus check amount in I go from getting a tax refund from IRS to owing, which was about a $1200 variance.  Why do I owe now?

VolvoGirl
Level 15

Yes you can see your refund or tax due change when you enter the Stimulus payments.  Your 2020 return starts out by assuming you didn't get any Stimulus payments so it gives you credit for the full amount.  Then near the end you enter how much you actually got so it only gives you the difference if any.  You don't get it twice.

auringerd
Level 1

so I put zero in the Stimulus payment amount?

auringerd
Level 1

If the Stimulus payments are nontaxable why then does it end up changing the tax return

 

VolvoGirl
Level 15

I explained it.  Turbo Tax started out by giving you the full amount again.  But you already got it.  So it took it away.  It is not taxable and you don't get it twice.

auringerd
Level 1

I didn't get the second check until January 2021, I don't have to claim it right since I received it 2021

 

VolvoGirl
Level 15

Sorry you have to enter it.  

Yes a payment you got in January or February 2021 is an Advance and based on your 2020 return.  Enter the second Stimulus payment on your 2020 return now.  The year you got it doesn't matter.  If you don't report it Turbo Tax will give it to you again, which would be wrong and double.  The Stimulus entry screen says the second one is between Dec 2020 and Jan 2021 so you should include any payments you received in January and February.

SSANTINELLO66
Level 1

need to get into my account

godekwg
Returning Member

1099B problem with TURBOTAX processing broker transactions identified as a "WASH SALE" only when the "DISALLOWED LOSS" is less than $.50.  Column 1F as formatted and reported by TDAMERITRADE GAINSKEEPER. THIS is VERY ANNOYING. Simple to see that the provided 1099-B is formatted in DOLLARS AND CENTS AS $$$.CC and TURBOTAX is using WHOLE DOLLARS with rounding.  Sooo the column becomes ZERO. Shows the problem asks correction but doesn't do it!!!!!!

Incredibly frustrating because it identifies this as the LAST STEP before filing.... 

PeteinBeantown
New Member

While doing my 2020 taxes, Turbo Tax is telling me that my wife wasn't covered by my health insurance for one month starting on Dec 1, 2019.  This is an error since my wife has been covered by my health insurance continuously since 1997.  How do I fix this?

Giatarab1
Returning Member

I went on irs site and just for giggles checked to see if my status ever updated from PAYMENT STATUS NOT AVAILABLE from the 2nd EIP.  (Which i did, in fact, receive from SB/TurboTax after the irs erroneously sent out eip payments to temporary account numbers).  IT STILL SAYS PAYMENT STATUS NOT AVAILABLE?  Does anyone think this is going to be a problem when they process my 2020 taxes?  I do qualify for the eip with dependents and rcvd the correct amount both times.

ChrisHowell
New Member

I itemized and have zero in 10b (as I should) and turbo tax gives me an error that says "Charitable Contributions should be blank". I try to type delete the "0" and TurboTax says must enter a number. Please fix your software, I know my taxes are correct but this kind of error makes one less confident that I can trust your software and I will be looking at alternatives next year.

godekwg
Returning Member

Yes, I ran into a similar problem with TURBOTAX giving zero in a wash sale field.  In my case edit says "Must be Blank or greater than 0"  You cannot get around it. Very disappointing indeed. 

 

ard1902
Returning Member

I have been a Turbo Tax member for the 7 years yet the system cannot find me when I called so I can never receive a call back. But I am able to log into the site.

yehjt
New Member

Turbox support programmers,

 

Form 1099-Div Worksheet issue!

 

I first filed the return and was rejected by the Fed.  Then I try to fix the issues recommended by Turbo tax.  But the Form 1099-Div Worksheet has a Bug.  On Box 7, I want to check the c. "For Form 1116, select which column. "  I checked the box A Column.   But the system wanted me to check  the a. "Check to deduct foreign taxes on Schedule A. "    

 

If I don't check the a. , the system would not allow me to file the return again.  

godekwg
Returning Member

Usually TURBOTAX downloads from Brokers like TDAMERITRADE is seamless and problem free... NOT this year! The "GAINSKEEPER" interface has a programming problem with WASH SALES less than $.50. GAINSKEEPER reports dollars AND CENTS, TURBOTAX expects WHOLE DOLLARS and drops amounts less than .50.  This results in entries being filed that are zero or blank. COMEON GUYS! YOU CAN DO BETTER!!!

ejt159
New Member

Federal pensions earned before 1 Oct 1991 are not taxable by the state of Oregon. Pensions that started before 1 Oct 1991 are prorated. The Oregon state tax portion of Turbo Tax is supposed to allow you to enter your dates of service to automatically calculate the prorated portion of federal retirement taxable. There is supposed to be an "add" button on a page to do this. THERE IS NO ADD BUTTON IN MYVERSION OF TURBO TAX. HELP PLEASE

ard1902
Returning Member

How do I get pass 10B - Charitable Contributions? I entered all the information with the "guide me every steps" and the system reviewed and get me to file. But when I clicked submit, the 10B form pops up and said Charitable Contributions should be 0. I have manually downloaded the Turbo Tax update but still getting same issue.  Help!

godekwg
Returning Member

I ran into the SAME ISSUE it seems that TURBOTAX IS ONLY 1/2 updated for the "CARES ACT" which allows those who claim the Standard Deduction to take this additional deduction. IT allows entry but fails the LAST EDIT!  VERY Frustrating indeed. I SURE HOPE TURBOTAX Programmers are monitoring THIS COMMUNITY!

JAYDEEE12304
New Member

My 1099SSA is wrong! It just has data for the first three months of 2020.  I reported that to SSA on 2/1/20 and the rep seemed quite familiar with the issue.  I was told it would be corrected in 2-3 weeks. The next time I enquired I was told to file an appeal, which takes 2 to 3 months.  The replacement version on line is still wrong.  Should I file with my estimate of correct amounts?   Large refund coming.

boaz1965
New Member

I am a federal employee. I had my taxes deferred last year, so now I have to pay it this year along with this year's taxes. Both sets of taxes are being with held from my wages each month and I have the entire year to pay last year's taxes but Turbo tax is insisting I set up a repay plan or something to repay the outstanding taxes for 2020!! and there does not seem to be a way around this!! Does anyone have an idea around this problem?

Helen kay
New Member

I am trying to enter quarterly estimated taxes.  I am on the screen to enter.  But the program will not let me edit the date or add any dollars paid.  There is a bit blue blob.  What is up with this and how do I enter the tax payments made.

Karenburt
Returning Member

Do you expect to update TTx 2020 before 4/15 should the $10,200 UI exemption become law shortly as currently expected?  I don’t want to file without this exemption because it will change a 2020 tax liability to a tax refund.

CAM15
New Member

For those of us that filed early, it has been past 21 days since filing and IRS says our taxes were sent to the error department and it will take 10 weeks to clear.  10 weeks!!!! This seems to be an issue with mostly TurboTax filers.  Is something being done to assist us with this issue? Other than to sit and wait 10 weeks in the hopes that it is processed.  

MX5Bob
Level 2

Has TurboTax been updated with the $10,200 unemployment insurance benefit tax waiver?

If not, why not?

How Do We Get A Refund For This Crap TurboTax2020 Application?

davehu123
Level 2

I've been searching for 30 minutes and gone round and round the site 20 times.    How can I ask a question and start a thread.    I can see lots of others questions but no way to post one of my own   @#$@#$    Turbotax has immediatly shut down when I clicked on the X in the upper corner and there was no opportunity to save the file.    double #$#$%.    FIX your SUPPORT   (ps,  i've been using TT for 20 years)

VolvoGirl
Level 15

Go up to File-Save.

On the Windows Desktop program you have to manually save.  It doesn't automatically save although it should ask if you want to save when you start a new return or exit the program.

 

Also if your Child's name (or another return) is the same or similar to yours then it might have overwritten your return.  You have to save each return with different names so you can tell them apart.  Like if your name is John and your son is also named John it will save them with the same name so the second one will overwrite the first return.  Go to File-SaveAs and give it a unique name.

BusinessOceans
New Member

1. TT H&B lost hours of my deduction work when it reopened.

2. Next went to "Community" for help, Intuit forced me to open a new account - Not Recognizing 10-year old login - forced to open a new account.

3. Still no access to live TT support person. Even Chat would be acceptable.

 

Was a huge fan. Like the covid, now trying to avoid TT bugs and issues delaying my taxes.

discusit
Returning Member

I have multi-states to file for the year and my wife just one state to file.  After completing federal and states, I paid online for Premier version and 2 states to file.  When reviewing states, I've noted that online files defaulted my wife to file jointly with multi-states.  After researching online community, it suggests to use download version instead.  Will I need to pay for CD version or how can I file separately for States using online version?

 

thanks, Doug

carloslink
Returning Member

Your Turbo tax expert is not helpful.  She assigned deadlines for uploading my documents,  then did not  respond to my inquiries nor acknowledge receipt until 1 week later.  Worse she said she could not do my taxes.  Now that I want to do it myself on Turbo Tax I am not able to start a Tax Return myself.  Whenever I login it goes to the Turbo Tax Expert screen which is not user friendly at all. 

Pls advise how I can cancel the Live Expert and do my taxes myself

DoninGA
Level 15

See this TurboTax support FAQ for clearing and starting over when using the Live editions - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312

harvideo
New Member

I cannot load my state tax info. It goes to update and never lets me start data entry. I am STUCK.

 

MichaelL1
Level 15

You only upload prior return information at the beginning of the filing process.

 

You do not upload the state information separately.

 

Everything you upload happens when the Federal date (and state data if there is any) is uploaded at the beginning. 

vickap
Level 1

I am getting a message in Turbotax that I am not qualified for American Opportunity Credit.

I had AGI between 80 and 90k. I had unemployment compensation > 10.2k in 2020. When determining American Opportunity Credit, does unemployment exclusion of 10.2 get added back to AGI to calculate MAGI (modified annual gross income) - has to be under 90k to see if I qualify for American opportunity .

wednesday-52mother
New Member

I installed the Basic that has 4 returns I needed to do more returns so I purchased the Home and Business turbotax. Uninstalled the Basic and installed the Home and Business did not ask for the licence code and I still only have 4 returns. What is going on with that. Also there are lines that you can fill in like line47600 and it will not let me fill it in this is on another computer with 8 returns. So problems on 2 difference laptops. How do I get it to work.

VolvoGirl
Level 15

Are you doing Canada returns?  The USA Desktop programs can do unlimited returns but only efile 5.  5 is a federal IRS limit.  You can not buy more efiles.  You might not have needed to buy a higher version.  You should ask for a refund.  

 

FOR CANADA

Here is the Canada forum
https://turbotax.community.intuit.ca/tax-help

Or Contact TurboTax Canada Support https://support.turbotax.intuit.ca/contact

 

macuser_22
Level 15

You  can only e-file a maximum for 5 returns reguardless of how many copies of TurboTax you purchase.   That is an IRS limit.

 

 

wednesday-52mother
New Member

I must say that Turbo Tax is not much help when you need it. I need help with there product and I am getting no help at all. This may be the last year that I ever buy Turbo Tax. I have spent 4 days trying to fill out a tax return and line that you can fill out won't open up nor will it le me install another higher grade software.

v