I've looked on the IRS website and it's saying that I didn't file. I filed through TurboTax. I got a letter in the mail saying that my state return has been used to pay off an overdue traffic ticket. My federal tax return has been delayed and I've received a letter from the IRS asking for me to verify my identity, which I complied with. So I know I've filed. I'm not really sure what to do. I can't find any of the information I need and I have zero guidance.
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
Account recovery
https://myturbotax.intuit.com/account-recovery/
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
https://ttlc.intuit.com/questions/1901535
https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac
https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows
To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online
https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr?jump_to=answer_4242575
Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund. Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.
Your federal refund amount is on line 35a of your Form 1040
Thanks for the reply.
I've tried the account recovery where it asks my last name, social security number, and date of birth and this is the account it pulls up. If there were two, I would assume that both would be pulled up. Am I wrong to assume that? How else could I find a second account?
When I look to see if I can find a copy of my 2021 return, all I get is my 2020.
I'm only concerned because the IRS doesn't have a record of my wages and income for 2021 and they wanted me to verify my identity. When I did, it asked me questions about my tax return. I answered the questions to the best of my ability but it said something about fraud.
And, again, I know I've filled because my state tax return was used to pay off a traffic violation that was overdue and I had to set up a Credit Karma account to get my federal tax return deposited into. But I never got the refund there.
Also, I just tried to re-file my 2021 return but I got an error message saying that the one I just made is a duplicate.
@daturademon
wrote:Thanks for the reply.
I've tried the account recovery where it asks my last name, social security number, and date of birth and this is the account it pulls up. If there were two, I would assume that both would be pulled up. Am I wrong to assume that? How else could I find a second account?
When I look to see if I can find a copy of my 2021 return, all I get is my 2020.
I'm only concerned because the IRS doesn't have a record of my wages and income for 2021 and they wanted me to verify my identity. When I did, it asked me questions about my tax return. I answered the questions to the best of my ability but it said something about fraud.
And, again, I know I've filled because my state tax return was used to pay off a traffic violation that was overdue and I had to set up a Credit Karma account to get my federal tax return deposited into. But I never got the refund there.
Also, I just tried to re-file my 2021 return but I got an error message saying that the one I just made is a duplicate.
I'll assume you used Online TurboTax to file your 2021 return.
The following should also verify that you are in the same account. When you log into Online TurboTax and go to the Tax Home, it should show the status of your 2021 efiled return, such as "accepted". Are you seeing that evidence there?
By "re-efile", did you mean you merely tried to go through the FILE section and submit it again? If you were able to attempt to re-efile the 2021 return that had already been prepared, then obviously you are in the right account.
If you simply need to print your copy, here's an alternate method to print a copy of the 2021 return. If your return interview is open, you can go to the Print Center inside the return using the steps I mention below.
NOTE: When you open your return back up, do not make any changes in since it's already been filed. If you later have to amend the return, it has to start off exactly as it was when it was originally filed.
NOTE: Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc. Be sure to store them safely and securely to guard against computer theft, hacking, etc.
So I do have two accounts. I've been using my smart phone to access TurboTax and it's only been pulling up the one account. I ended up getting on the device I filed on and went to TurboTax to sign-in and there were two separate usernames. I'm a little confused as to why, when trying to recover my account, it was only pulling one account up. Is there any way to merge the two?
I appreciate the help.
@ daturademon
wrote:So I do have two accounts. I've been using my smart phone to access TurboTax and it's only been pulling up the one account. I ended up getting on the device I filed on and went to TurboTax to sign-in and there were two separate usernames. I'm a little confused as to why, when trying to recover my account, it was only pulling one account up. Is there any way to merge the two?
I appreciate the help.
So the 2020 and 2021 returns are in two different accounts? No, you cannot merge 2 accounts.
It sounds like you used the "Try Something Else" method of entering the recovery data you mentioned (name, SSN, DOB, etc.). That's usually a last-ditch attempt, but I would think it would still find both accounts.
I don't know why it didn't find both User IDs, but I'll mention a theory lower down..
More commonly the Account Recovery feature finds people when they enter their phone number or email address in the Account Recovery tool--assuming that both accounts have the same phone number or same email address in the account profile. So those are the 2 things I recommend first when helping someone recover an account. TurboTax recommends trying the tool using the phone number first, if one still has access to it.
Or maybe you ended up in the loop that I warn about below, and perhaps it kept finding the same account you had last logged into or were even currently logged into. Before people try to recover an account, I warn them to do this first:
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
@ MauriceB711
wrote:I need my state tax for 2021 for my bankruptcy
You didn't provide much info to go on. Did you use Online TurboTax, and if so, does the 2021 PDF of your return that you obtain at the Tax Home not have the state return in it? If that's your situation, here's an alternative way to get the larger 2021 PDF from inside the return interview at the Print Center.
NOTE: When you open your return back up, do not make any changes in it if it's already been filed. If you later have to amend the return, it has to start off exactly as it was when it was originally filed.
NOTE: Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc. Be sure to store them safely and securely to guard against computer theft, hacking, etc.
Thank you for your reply. I was not very clear regarding the problem though. When I printed out the tax forms the date 2020 was on all of them, not 2021.
@ Daddyfink
wrote:Thank you for your reply. I was not very clear regarding the problem though. When I printed out the tax forms the date 2020 was on all of them, not 2021.
We don't who you are replying to or why. The reply I left above yesterday was specifically for MauriceB711.
I see you posted a question in this thread on 4/16/2022. Here's a link to that question:
There you stated that you purchased and downloaded the desktop software for 2021, but received the 2020 software in error.
You were provided info to phone TurboTax Support at that time so they could rectify your download. Did you get your problem resolved and now have the 2021 software?
If you're still having problems, here's how to phone TurboTax Customer Support so you can explain your situation and they will hopefully be able to figure out what you are experiencing.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
@lovellrichard wrote:
i want to see 2021 taxs
To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Start the 2022 online tax return by entering some personal information then click on Tax Home on the left side of the screen.
On the Tax Home webpage -
Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript
For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf
I need a copy of my 2021 tax return. I have tried several options and I can't get to it. Help.
[phone number removed]
@joemhardin wrote:
I need a copy of my 2021 tax return. I have tried several options and I can't get to it. Help.
[phone number removed]
To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Start the 2022 online tax return by entering some personal information then click on Tax Home on the left side of the screen.
On the Tax Home webpage -
Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript
For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf
Need copies sent to my email of 2021 tax return
@Richard crianza wrote:
Need copies sent to my email of 2021 tax return
Only you can access your tax return.
To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Start the 2022 online tax return by entering some personal information then click on Tax Home on the left side of the screen.
On the Tax Home webpage -
Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript
For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf
@Richard crianza You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.
Start a 2022 return online and enter some personal information so that the menu on the left opens up and lets you access your past year returns.
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
https://ttlc.intuit.com/questions/1901535
https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac
https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows
To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online
@LCraig2 You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.
Start a 2022 return online and enter some personal information so that the menu on the left opens up and lets you access your past year returns.
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
https://ttlc.intuit.com/questions/1901535
https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac
https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows
To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online
The laptop I used to file my 2021 tax return crashed, so I can't retrieve my information.
If you used desktop software downloaded/installed from a CD to your own computer, then the tax files are stored locally on your own hard drive or any backup device you used like a flash drive. They are not stored online. If you cannot recover them due to a hard drive failure, etc. you can get a free transcript from the IRS or for a fee of $43, an actual copy of your tax return.
I just need to pull up my 2021 tax file. How do I do that?
@CDB7253 wrote:
I just need to pull up my 2021 tax file. How do I do that?
To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Start the 2022 online tax return by entering some personal information then click on Tax Home on the left side of the screen.
On the Tax Home webpage -
Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript
For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf
@Halley1 wrote:
How can I pull up my 2021 tax return.
To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.
On the Tax Home webpage -
Scroll down to the section Your tax returns & documents. Click on the Year 2021 and Click on Download/print return (PDF)
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript
For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf