Unable to Transmit Return

[Anonymous]

I have a Windows 10 Pro computer (fully updated) and TurboTax Deluxe 2019. I have completed my taxes and TurboTax has verified the taxes as being completed. I am trying to transmit my returns. When I click on the "Transmit Returns Now" button, it states:

"There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates." (This is repeated twice in the box.)

When I go to check for updates, the Updater responds "Your software is up to date."

I have saved the file and exited TurboTax and when I reopen the file, the same thing happens. I have rebooted the computer and tried. The same thing happens (did this twice). I shut down the computer, let it sit for a minute, re-started the computer, opened TurboTax and tried again, and the same thing happens.

What do I need to do to file my taxes electronically?

Thank you for your help.

[Rammm9094]

I have the same exact issue?

as person above.

tried taking firewall off

still no luck

[jrisler68 · Accepted solution]

I've had the same issues today as well.  I decided to just try to transmit my Federal returns, and that worked.  When I tried to file my NYS return, I received the same message about updates needed.  I was able to transmit my daughter's fed and state returns about 5 days ago.  Must be a glitch in the state update.

[Anonymous]

Came back this evening (late). It did state updates. When I tried to transmit the files, it allowed me to do so. Thank you for your hint.

[littlesd]

Similar issue here. As suggested I submitted my Federal return separately and that worked fine. I exited turbotax and tried to resubmit my state (NY) return and received the same error message. 

Definitely seems like a glitch submitting state returns.

I will try again later. 

[AshleyLO]

Please see the TurboTax FAQ for a work around if you're having trouble e-filing and you're currently using TurboTax Desktop: https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/...

[littlesd]

Unfortunately, uninstalling and reinstalling turbotax did not work for me. Hopefully this gets resolved soon. I do not want to file by mail. 

[Anonymous]

It is highly regrettable that the FAQ cited is the most abysmal description of what to do for an internal software error in the product.

As I mentioned above, after 6 hours, I re-opened TurboTax and it updated both my Massachusetts and New York returns. Once it did that, I was able to submit my Federal and state returns.

it is obviously a flagging issue in the software based on my experience and that described by the other users. TurboTax should recognize that there is a software error and not simply assume that it is a user or user’s computer error.

[corlid]

Your comments were super helpful.  Have been encountering the same issue after restarting the application, etc. I ended up just transmitting my Federal.  I will have to go back and try NY State again at a later time. Seems to be the blocker. 

[R0llyR0ck]

I am having the same issues as you stated. I also did everything you did and still can't transmit the returns. I even changed browsers. Still nothing. This is HORRIBLE!

[littlesd]

This evening an update to NY state was issued. Once I downloaded and updated the software I was able to file. Hopefully your issue will be resolved with an update to the state tax file as well.

[katmandid]

I'm having the same difficulty, but I'm not efiling my state return, only my federal.  Still get the same error message

[Rammm9094]

I was successful in transmuting by adding 

update manually ,use the 186 mb

download add to desktop then run to add  

[tziegler]

I just got the same error message.  I live in Florida and we don't have a state income tax.  I am unable to file my federal return.  The NY and Mass manual updates don't help.

[TerukoL]

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