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Not applicable
posted Feb 15, 2021 6:27:42 AM

2020 Federal Tax Return Rejected

My return was rejected with the following:

IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

Upon review of my IRS transcript I found that the AGI per computer was different from the AGI in my TurboTax submission.

I updated the AGI to reflect the per computer value and resubmitted but the return was again rejected.

I provided the AGI per computer for both me and my wife was we file Married Jointly.

 

Please advise on how I can correct this issue and file electronically

 

 

1 271 16203
1 Best answer
Level 15
Feb 15, 2021 6:30:07 AM

Try entering a 0 (zero) for the 2019 AGI and e-file again.

24 Replies
Level 15
Feb 15, 2021 6:30:07 AM

Try entering a 0 (zero) for the 2019 AGI and e-file again.

Not applicable
Feb 15, 2021 2:49:15 PM

This worked....

Can you advise on why?

 

Thanks 

New Member
Feb 16, 2021 9:14:22 AM

I can't advice why, but would also like to know because I was having the same issue.

Level 1
Feb 16, 2021 11:25:49 AM

I tried to enter 0 but was rejected again. Last year was a paper return.

New Member
Feb 17, 2021 9:27:33 AM

I don't understand I need help

Level 1
Feb 18, 2021 8:28:08 AM

I was rejected.  I called twice and was run through Rcovery and it did not work.  The second call told me I had to do my taxes over again!  I am not happy with you!

Level 2
Feb 18, 2021 11:06:27 AM

error while filing the return: cliams , that IRS did not received the estimated tax payments.(Form 2210).

Just talked to IRS on phone, they have received the estimated tax payments.

Looks like Turbo tax screwed up ?

Plcall me to resolve this issue. Monika [removed] tax return.

ph: [phone number removed].

cell# [phone number removed].

Level 2
Feb 18, 2021 11:08:24 AM

Please, have tax expert call me: [phone number removed]

I have tax return on line now 

Level 2
Feb 18, 2021 11:11:18 AM

you ansered the wrong person.

PLease call now !!!!!

[phone number removed]

Level 2
Feb 18, 2021 11:14:13 AM

what ph # should I call ?

New Member
Feb 18, 2021 11:29:01 AM

I have tried both the AGI number and a zero and i am still getting the IND-031-04 rejection code... what do I do now?

Level 15
Feb 18, 2021 12:20:35 PM


@Debbiemos wrote:

I have tried both the AGI number and a zero and i am still getting the IND-031-04 rejection code... what do I do now?


If the IRS has rejected both the correct 2019 AGI and the 0 for the AGI then your only other option is to print and mail the tax return.

See this TurboTax support FAQ for how to print and mail a tax return  - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/01/26258

Returning Member
Feb 20, 2021 1:48:43 PM

We filed separate 

New Member
Feb 24, 2021 6:08:59 PM

I am having the same issue on our returns.  Is the consensus that we have to manually file by mail?

Intuit Alumni
Feb 24, 2021 6:28:48 PM

I am having the same issue on our returns.  Is the consensus that we have to manually file by mail?

That would depend. When you submit your return, what error are you receiving exactly?

Returning Member
Mar 2, 2021 11:47:19 AM

I am having the same issue and tried both 2019 AGI and 0.  My 2019 return was just processed last month and my advocate said to enter 0 if filing before March 1 and AGI after March 1.  My account at the IRS says March 15 for electronic filing.  Should I wait until March 15 and try again?

Level 2
Mar 3, 2021 3:44:19 PM

I don't know how to correct my 2020 return?

 

Level 2
Mar 3, 2021 3:47:05 PM

It keeps referring to a return that was filed two weeks ago and I did not file anything two weeks ago.

Level 2
Mar 3, 2021 3:54:41 PM

How do I get help on how I am to correct my return from being rejected???

 

Level 2
Mar 3, 2021 4:00:16 PM

I would like to talk to someone about my rejected return, is that possible ??

Level 2
Mar 3, 2021 4:01:35 PM

Is there any way I can talk to someone??

Intuit Alumni
Mar 3, 2021 4:01:50 PM

@hollandwalland You may check your e-file status to confirm the date of filing; you may do so by using this tool. If your return was rejected, the following FAQ outlines steps for fixing it: Fixing a rejected return. Now if your issue is regarding the OP's topic surrounding AGI discrepancies, please see the 2 FAQ's below:

 

How to find last year's AGI?

 

AGI reject issues

 

Yes; you may contact Turbo tax support via phone; contact details can be found here.

Level 2
Mar 3, 2021 4:02:32 PM

I was told I could get expert advice, HOW ?

Level 2
Mar 3, 2021 4:05:16 PM

You keep saying to enter 0 in my 2019 return and I do not know how, my 2019 return was filled out by someone else.