Did you confirm you were supposed to receive a refund? It will be the green refund amount when you log in to Turbo Tax. If you paid any fees from your refund, that may be why the amount is reduced. For the Prepaid card customer service, please contact them here:

https://turbodebitcard.intuit.com/contact-us

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Mock

Level 9

Yes, it definitely passed 10 business day, please call 1-888- 285-4169 and make sure you let them know that you never received your card.

pstevil3Author

Level 2

I called the number I was given just now. Applied for new card to be sent. Problem solved. Thank you

Mock

Level 9

You're very welcome. I'm glad I was able to help.

garnerkim30

Level 2

They ask for the last four digit of card I didn't receive a card so I don't know

Mock

Level 9

It usually takes 5 to 10 business days for the Visa card to come. However, if you believe you should have received your card by now, please visit TurboPrepaidCard.com or call us toll-free at 1-888- 285-4169 to get a new card sent.

NOTE: Make sure the correct address is on file.

Please see FAQ, for more information about the Visa Card: : https://ttlc.intuit.com/replies/6419971

Britneymay

Level 2

I've tried calling the number and they want the card number of the card I don't have I'm getting frustrated

LindseyLO

Level 12

You can visit TurboDebitCard.com or call toll-free at (888) 285-4169 if it has been longer than 10 business days (weekends not included). They can update your address, or have a new card sent to you. Please refer to the TurboTax FAQ below.

https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

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shinski92192

Level 2

YOU LITERALLY SPAM THE SAME ANSWER TO EVERYTHING BUT YOU ARE CALLED AN ''EXPERT'' LMAO WHAT A JOKE STOP PLAYING WITH PEOPLE'S MONEY!!!!!!!!!!! THIS IS INFRUITATING IV BEEN WAITING OVER A MONTH!!!

Msskeete

Level 2

Its saying I have two cards under my ss number and I dont see how or know the number to any of the cards to track them.

TerukoL

Level 13

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169. Do not choose option 2. The recording will repeat a few times, but then you will get more options.

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