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17 replies

Level 2
April 10, 2020

Is their not a live person you can talk to? It is impossible to report card never received through the 1800 number because it asks for digits of card that I DO NOT HAVE!!! 

CassLO
Level 11
April 10, 2020

@Msmills17 If you lose your card or believe it to be stolen, log in to report it lost/stolen

Please click here for the TurboTax Visa Debit Card phone number. then follow these steps:

  1. Listen to the recording 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birthdate. 
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Level 2
April 10, 2020

After step 6...it says there are multiple cards and asks for last four digits of the card I am talking about....BUT I DONT HAVE A CARD!!

Level 2
April 15, 2020

I moved and was supposed to get a card last year and it never came. My stimulus was deposited on i . Idk how to get it

Alumni - Intuit
April 15, 2020

If you lose your card or believe it to be stolen, log in to report it lost/stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to the address on file.

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Level 2
April 15, 2020

I dont have my card number. I cant login or make an account because I never got it

Level 2
April 18, 2020

It’s saying I have a card I never had a turbo tax card in my life 

Level 2
April 21, 2020

Filed on feb 12

Level 2
May 3, 2021
  • My card never came in what do I do
Level 2
May 3, 2021

What 

 

Level 14
May 5, 2021

   Please contact Turbo Prepaid Visa Card for questions about your card or account. You can contact them by calling toll-free at (888) 285-4169.

 

·         Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #1 again, enter SS# if prompted and continue following the instruction

 

Per @Critter

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Level 2
May 10, 2021

Customer service has no record of my account and my taxes have been sent all I get is a recording that my birthday is invalid and I need my money going through this for days please help thank you

 

Level 14
May 12, 2021

If you filed with TurboTax you should have received emails all along the process.  If you have filed your return, did you receive an email saying that your return has been accepted by the IRS?  If so then your return has been successfully completed and filed.  Now what is the birthday question relating to, filing or receiving a TurboTax card?

 

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Level 2
May 12, 2021

Yes I received email that it was accepted by IRS and it's sent it and they at turbo card customer service have no record of me