How can I order the refund card?

Are you trying to have your tax return put onto a Turbo Debit Card?

You can contact customer service. https://turbodebitcard.intuit.com/contact-us The only way to have a new card mailed to you is to call (888) 285-4169.

Follow the steps below.

Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birthday. At this point the system should give you an option to get a new card sent or allow you to speak to an agent.

Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

Please contact customer service by clicking here to request a new card to be issued. 

You can't get a card through TurboTax at this point, but you can update your banking information with the IRS. 

The IRS is launching “Get My Payment” where you can track your stimulus payment as well as update banking information if your payment has not yet been issued.

It is slated to be active April 17th.

IRS Get My Payment

Please contact customer service by clicking here. 

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@Mcswain wrote:

I need a new card 

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If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.