E-File snafu

Forum|Forum|4 years ago
March 17, 2022
1 reply
18 views

I have completed my 2021 Tax Year return. I E-filed like I do every year. The Fed rejects the filing. I have tried 4 times. Turbotax suggests I did not use the correct AGI. I checked my 2020 tax year return. I also got on IRS.gov and checked what they have in my account records. My filing and their records all agree with the AGI I am reporting with my E-filing. The AGI is not the problem. Does anyone have a suggestion what else the problem could be and a fix? Turbotax has not been any help. I know I can just mail my returns, but I do not want to do that and wait for my refund. It is rather large. I want it asap.

Please help if you can.

TurboTax Home & Biz Windows

Best answer by DoninGA

@bruceless2 The PIN can be any 5 digits and does not need to be the PIN used on the 2020 tax return. The IRS is looking for the same 2020 AGI on the 2021 tax return as they have in their database. The IRS database has been known to have missing AGI's and incorrect AGI's.

If you entered the correct 2020 AGI from your 2020 federal tax return that was filed, Form 1040 Line 11, and the IRS rejected the return, then entered a 0 for the 2020 AGI and this is also being rejected your only option is to print and mail the tax return.

See this TurboTax support FAQ for how to print a tax return for mailing when using the online editions - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

DoninGA

Level 15

It is possible the IRS does not have your 2020 AGI in their database.

Enter a 0 (zero) for the 2020 AGI and e-file the 2021 tax return again.

bruceless2Author

Level 2

Thank you DoninGA for the suggestion. I thought it was brilliant. Unfortunately, it did not fix the problem. My filing was rejected again. Is there any other reason you can think of? Perhaps the pin? Turbotax says "any 5 digits". Does the pin have to match 2020 filing pin? I am not sure what that was.

Thank you again for your help.