No, when TurboTax for tax year 2020 is released, all TurboTax desktop products will cease installing on Windows 7
I would like to use windows 7 filing my 2020 tax how can I download it.
Sorry you need Windows 8 or higher to install 2020. Window System Requirements
You will have to find another computer or you can use the Online browser version.
If you used the Desktop program last year here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year
If you used the Desktop program before you may notice several differences and not like the online version. It has less features and no Forms Mode. You can only do 1 return. Your return is only saved online so be sure to save both the .tax2020 data file and the pdf file to your computer when you are done. In case you need to amend in the future or if you need a copy to get a loan or something. You might not be able to access your online return when you need a copy.
Start an Online return here,
https://turbotax.intuit.com/personal-taxes/online/
It is crazy for TurboTax to force people to windows 10. I seems they have some kind of deal with Microsoft. There should be a way to do so
I don't like to do my return online plus it is not the simple return. I have already bought the CD now I have to buy a computer to do my tax? not cool
I have been a loyal Turbo Tax user for 10 years, I feel very betrayed, that you left behind a whole bunch of users of Win7 not to mention High Sierra on the mac side. How do I go about getting my money back so I can purchase a competitors software so I can complete my return on my hardware.
Theor27
Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
After using TurboTax every year since since 2007, it looks like it it is time to say good bye. Over several years Intuit has been insensitive to me as a customer and its products oft fell short in user interface. Ever try using Turbotax when moving from one state to another? No help at all when moving from California to another state. You would expect better for a "Premier" product. And now this. Good bye.
This is an absolute betrayal to your loyal customers! I am beyond unhappy. Who are you to demand that I upgrade my operating system, when you know absolutely nothing about What I do, or what safety measures I have in place. Additionally, you place "For Windows and Mac" clearly visible on the front of your software package, yet in print so small I can not read it without reading glasses on the back of the package say "windows 8 or higher" Now , you leave me to fight to get my hundred dollars back, and find another way to do my taxes.
It was truly a struggle to write this without using profanity.
I too have been a loyal customer/user since 1998 and am totally disgusted with Intuit's decision to throw us to the curb. I was able to maneuver around their shenanigans last year when they said I couldn't install, but this year I am stymied. Tax Act, here I come dragging the rest of my clients and family with me.
This is a total customer care garbage -- I'm requesting my refund from Costco now.
Done dealing with Intiuit.
Turbo Tax is using the excuse of Windows 7 not to support their products. The operating system should not have any impact on the software. It seems they are working for Microsoft. Big fat excuse!
So I have purchased TurboTax Premier. When I tried to install it, I was told I had to upgrade or use the online version. I don't really have the desire or money to purchase a new PC that is strong enough to run Windows 10, so I chose to do the online taxes. I was led to believe that since the product has been purchased, I would have the opportunity to enter the license code and get to work. Well I got to work, finished my taxes, but can't find where to enter the license code. Did I miss something?
@Stanefird wrote:
So I have purchased TurboTax Premier. When I tried to install it, I was told I had to upgrade or use the online version. I don't really have the desire or money to purchase a new PC that is strong enough to run Windows 10, so I chose to do the online taxes. I was led to believe that since the product has been purchased, I would have the opportunity to enter the license code and get to work. Well I got to work, finished my taxes, but can't find where to enter the license code. Did I miss something?
A license code is only used with the TurboTax software installed on a personal computer, not with the online editions.
If you purchased the TurboTax desktop CD/Download software then you should request a refund.
Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/
I never do my tax online. I don't trust it. plus I have to use Premier I am not sure if it can be done online. they need to get their act together and support windows 7
@Jeje813 wrote:
I never do my tax online. I don't trust it. plus I have to use Premier I am not sure if it can be done online. they need to get their act together and support windows 7
Since Windows dropped support for Windows 7, there are few if any vendors that will support 7 using their software. TurboTax does not support 7.
I concur with the rest of the dissatisfied group. Why could they not at least do the same as TT2019 where you can use both Win 7and Win 10. Win 8 is not safe. Been a consistent user since 1995, they also did this on the latest upgrade to Quicken Deluxe! Good way to lose loyal customers Intuit.
Wow, how compassionate. It's an awful year for everything in business. I cannot deal with upgrading my computer right now because overloaded with work and life demands resulting from the pandemic. Upgrading I understand I will not have access to certain of my files anymore (long story) (not sure about turbo files, haven't checked that out). And I cannot afford to buy a new computer.
I too have been loyal customer with Turbo since the 1990's. The whole Intuit thing and Quicken changes and glitches have been such a thoughtless hassle over the years. And even Quicken changing to annual subscription only.
And not offering compensation of some kind?
Intuit/Turbo, you have any idea what people are going through outside of your comfortable corporate by remote? No understanding or compensation?
I will say this Community Forum of people here have been wonderful over the years
Absolutely disgusting of Intuit-Turbo.
Violence, Insurrections, Impeachments, Covid, Turbo/Intuit
It is a huge disruption to demand we upgrade from Windows 7, and from what I hear and read, very risky. My Windows 7 computer works perfectly well and was very expensive to purchase. I bought it through Costco / HP. So I am contacting Costco's buyer to ask them to to influence Intuit to make a better decision. Intuit has absolutely no cause not to install on Windows 7, and I will recommend Costco no longer carry the product if they do not support Costco Windows 7 systems. Perhaps if we all contact our retailers, Intuit might listen.
@Handyman Our latest products won’t work with Windows 7, because as of January 2020, Microsoft will no longer be providing security updates or support for PCs running Windows 7.For tax year 2020, all TurboTax desktop products require Windows 8 or higher to install. We strongly recommend that desktop customers using Windows 7 upgrade to Windows 10 before installing a new product.
While you can still use TurboTax 2019 on Windows 7, there are a couple risks in doing so:
If you’re still using TurboTax 2019 and don’t want to upgrade your operating system just yet, you can transfer your 2019 info from TurboTax CD/Download to TurboTax Online by following these instructions.
Please see the TurboTax FAQ's below for more information:
Cass0317, Respectfully, I understand your position, although I vigorously disagree with it. There are thousands of software product still able to install and run on Windows 7. You speak of security and then recommend I place my private tax return in the cloud. Who needs that risk?
If Intuit cared about customers and security, Intuit would say to Microsoft that they should re-enable the Defender antivirus scanner on Windows 7 systems even if no further updates are to be provided. This gives very well matured security; I trust it better than the churn in Windows 10. Microsoft's ill-advised action to push people out of Windows 7 is only to support their constant revenue grab. Why doesn't Intuit take a stand in favor of your customers?
Or perhaps we should find another tax program?!! Really Intuit? We are your customers. Microsoft is just another company. If I upgrade to W10 will you guarantee that my machine will no longer be vulnerable? In case you've missed it, Microsoft issues multiple fixes every month for problems it knows about. I take the risk to stick with Win 7. I bought a product. Let me use it!!
@cherokeewidow wrote:
I too have been a loyal customer/user since 1998 and am totally disgusted with Intuit's decision to throw us to the curb. I was able to maneuver around their shenanigans last year when they said I couldn't install, but this year I am stymied. Tax Act, here I come dragging the rest of my clients and family with me.
TaxAct Windows 8.1 or higher - https://www.taxact.com/system-requirements/
H&R Block Tax Software Windows 8.1 or higher - https://www.hrblock.com/tax-center/support/software/technical-issues-software/software-system-requirements/
TaxAct Windows 8.1 or higher - https://www.taxact.com/system-requirements/
TaxSlayer - Windows 8.1 or higher - https://support.taxslayerpro.com/hc/en-us/articles/360009171674-Supported-Operating-Systems