If a dependent or qualifying person listed on your return has ever received an IP PIN, a CP01A notice, or opted into the IRS's IP PIN pilot program, that person's special 6-digit IP PIN needs to be on the return to validate their identity for e-filing.
SolutionFirst, start by finding your dependent or qualifying person's 6-digit IP PIN. Here's how:
Then, follow these instructions (Mobile app users: Sign in at TurboTax.com in your mobile browser or another internet-enabled device):
I literally copied/pasted from the PIN retrieval site. My tax returns keeps being rejected!
Please follow the instructions in the Help Article here for further assistance with this Rejection code.
I've obviously already tried this...4 times. It says my 2022 IPPIN isn't valid, yet I literally copied/pasted with a witness to ensure accuracy. THEN, I contacted your online chat support who told me to print it out and mail it in even though I've paid TurboTax to eFile.
Do not copy/paste the IPPIN. Type it in from scratch, and don't add a space at the end.
And there is no charge to efile a Federal tax return. The fee is for the use of the software to prepare the return, and is the same regardless of how you file.
I have submitted my return 4 times and it keeps getting rejected. I have tripled checked my IP Pin number multiple times and I added an IP Pin number for my wife. Is there a number we can call to try to get this resolved?
@grknapp To help get you connected to the right person for assistance, Please visit the link below for Customer Support.
I've already "chatted" with Customer Service. They said to print it out and mail it in...which is not what I paid for!
It printed on the tax return printout. Why would it be rejected?
If you're using TurboTax Online, open the program, delete the IP PIN, close the program, clear your Cache and Cookies, re-open TurboTax, and manually type in your IP PIN and Efile.
Since we can't see your return in this forum, if this doesn't resolve your issue, you may need to contact the IRS.
The same thing is happening to me. Every time I call the call volume is too high.
Can you please clarify your issue, what steps aren't working for you?
By any chance, did you get the rejection pin resolved. I've been trying for a week now to figure out why mine keeps saying rejected too. It seems there are quite a few people with the same problem.
For information on how to correct rejection code IND-996, please visit the Help Article below.
I got the same message despite having never received any IP PIN from the IRS. TurboTax agent did the same google research I did and had nothing valuable to share. IRS ended my phone call: "too much volume." My wife and I suffered through getting IP PINs issued from the IRS and I refiled. Same code. Super frustrating. TurboTax simplies repoints me to the same "help" material over and over.
In case its useful for others. It turned out that one of my college age daughters (currently overseas) had been issued an IP PIN. I was able to get that from her. What's so frustrating is that the error message gives you no indication which individual might have been issued a PIN so its trial and error.
I am having the same issues as you! TT on line chat 4 times- given useless articles, and then useless IRS number to call- only to be told they aren’t dealing with it. I ended up signing up for pin for myself through IRS which now I’m going to have to use a different one every year from now on. But, now I’m basically stuck setting up Irs accounts for my dependents (have to have each account verified) and then they too will be stuck using Different pins each year when filing! I don’t want to do this to them.
we’ve never had an identity theft issue with any of us. What a disaster
This may be our issue! You may just be the hero I needed! My daughter (college) was overseas- how did you get her Pin??
I don't whether she went through the retrieval process with the IRS (tricky via cellphone in eastern europe) or whether she kept a screen grab, but she had it, and it worked. Shame on the IRS for not providing clearer information, though I'm sure the justificaiton is that providing more detail would help the fraudsters.
No, and the "tax professionals" here just keep copying/pasting the same instructions that don't fix anything. I want some of my e-filing money back!
Yeah, ChondellLO, we've all done that 15 times. It doesn't work. I want some of my e-filing money back!
I just spent an hour and 15 minutes waiting for IRS representative to try and see which one of my dependents has an IP pin- her answer? “As far as I can see- NO ONE in your household has one or has been flagged.” She fully suspects its a Turbo tax software issue- and suggested I file again elsewhere. I’m furious!