Why am I not able to pay with my federal return on Turbo tax? It only costs $60 and I am getting back over $4,000. I don’t understand.

Please see this Turbo Tax help article for more information.

Why can't I deduct my TurboTax fees from my refund?

REFUND PROCESSING

 

https://ttlc.intuit.com/community/charges-and-fees/help/why-can-t-i-deduct-my-turbotax-fees-from-my-refund/00/25621

 

If your refund is enough to cover your TurboTax fees PLUS the extra “refund processing” fee of $40 ($45 in CA) and your forms are ready then when you are in the FILE section you can choose to have your fees deducted from your federal refund by a third party bank, who will take out your fees and send you the rest of your refund after the IRS issues the refund. 

 

Please make note that if your refund takes too long to arrive (IRS delays, etc.) then you will also be agreeing that the TurboTax fees can be extracted from your bank account even before your refund is issued by the IRS.  This comes as an unpleasant shock to many people every year.  

 

 If you can possibly pay your fees upfront using a debit or credit card, it will save you that extra fee and ever more importantly, the possible aggravation and delays that are often the result of poor handling/poor customer service by that third party bank.  We see way too many instances where refunds are delayed for months when users choose refund processing. There have been lots of complaints; there are a number of things that can go wrong when you use refund processing.  I suggest avoiding that situation if at all possible.  

 

And....you can never pay state tax due from a federal refund, so do not expect that.   The state tax due has to be paid directly to your state.

 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

What is Refund Processing Service?

This does not help me.  Based on what it says I should be eligible.  I made less and am getting back more than last year.  I don't understand.  I tried calling but the number disconnected while she was searching.  But the service rep called me. But chat bot keeps telling me that I have to call this time, and I can't find the phone number.

I've done it for the entire 5 previous years I used y'all.

Per this TurboTax Help Article, Can I pay with my refund? you must meet these qualifications in order to be approved:

 

• Your federal refund must be enough to cover your TurboTax fees.
• You must have a US address.
• You have to e-file.
• The name on the bank account needs to match the name on the tax return.
• You'll need to direct deposit your refund into a single account.

For contact information depending on the version of the product you are using, please see this TurboTax Help Article How do I contact TurboTax?

 

@akirakitten