Please follow the instructions here to manually update the software, to ensure everything is up to date.
Please let us know if we can assist you further.
I followed the instructions and I still have the white box.
Any other suggestions??
Please try the steps in the below TurboTax Help Article to see if helps resolve your white box issue.
Troubleshoot blank screens, missing buttons, or missing images
If you continue to have issues please reach out to TurboTax Customer Support for assistance.
MichellLo, I followed your directions. Unfortunately, this did not work. Any other recommendations?
We apologize for the inconvenience, please contact us at customer support so we can further assist you.