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Level 2
posted Feb 13, 2023 6:24:55 PM

White Box during import while using CD/Download of Turbo Tax 2022 Home and Business

Same issue with me.  Cannot upload broker transactions from Fidelity.  Turbotax needs to fix this.

0 7 457
7 Replies
Intuit Alumni
Feb 14, 2023 12:22:29 PM

Please follow the instructions here to manually update the software, to ensure everything is up to date. 

 

Please let us know if we can assist you further. 

Level 2
Feb 15, 2023 4:01:34 PM

I followed the instructions and I still have the white box.

Any other suggestions??

 

 

 

Intuit Alumni
Feb 16, 2023 10:53:56 AM

Please try the steps in the below TurboTax Help Article to see if helps resolve your white box issue.

Troubleshoot blank screens, missing buttons, or missing images

 

If you continue to have issues please reach out to TurboTax Customer Support for assistance. 

What is the TurboTax phone number?

Level 2
Feb 18, 2023 5:24:16 AM

MichellLo, I followed your directions.  Unfortunately, this did not work.  Any other recommendations?

Intuit Alumni
Feb 22, 2023 1:05:28 PM

Since you are still getting the same issue, it would be best to click here and give us a call so we can better assist you. @AC1082 

Level 2
Feb 25, 2023 5:24:29 AM

Didn't work

Intuit Alumni
Feb 25, 2023 11:04:54 AM

We apologize for the inconvenience, please contact us at customer support so we can further assist you.

 

@tjturtle