Not sure what you are trying to do. You do not "get" that advance until the IRS accepts your return. The IRS is not going to start accepting/rejecting tax returns until late January/early February.
Oh lol my bad thank you that helps alot and makes sense 😂
It's telling me the same thing. I want to know that answer as well. I know other people who has gotten an advance refund not using turbo but other tax places so turbo should be able to do the same.
@es261619 If you want the advance from TurboTax you agree to the terms of the advance---or you do not get the advance. The advance has to offered to you--you cannot apply for it.
Refund Advance eligibility
Here are some of the eligibility requirements to qualify for a Refund Advance loan:
The refund loan will not be available until later in January when you can e-file your 2021 return. The money for the loan is not given to you until the IRS ACCEPTS your e-file. The IRS will not begin to accept e-files until January 24.
You cannot apply for the refund loan. It has to be offered to you, and you have to agree to the terms—-which have changed since last year——so read some information——and pay attention to the details in the fine print …
https://turbotax.intuit.com/refund-advance/
It has nothing to do with any dates or the IRS. I'm able to log into the app just fine, but when it comes to me being approved for a refund advance and logging into my credit karma that way, through turbotax, it says the same thing about having problems identifying me. I've had a credit karma account for years and a TurboTax account for years. It's holding me up right this second with my taxes and me being able to hit submit.
Only Credit Karma would be able to provide assistance with verifying your identity on their end. You can contact them via their Contact Us link for assistance.
Although TurboTax and Credit Karma are both a part of Intuit, they are separate products. Please see Is Credit Karma a part of TurboTax? for more information.
mine does the same thing, and i have been trying for 2 days
Have you contacted Credit Karma following the link provided above by @MichelleLO @peacelife13?
I contacted credit karma they basically said it's nothing that they can do for me.
Try these steps provided by user @tgyuille69
STEPS TO CORRECT THE ERROR MESSAGE "SOMETHING CHANGED IN YOUR RETURN"
If the above doesn't work, please reach back out in the thread here for additional instructions.
I have tried this and am still getting the same error message.
This is an issue with are working to resolve. Please see the below TurboTax help article to sign up for updates regarding this issue.
@MichelleLO your link is broken. It’s really appalling that this has been an issue for almost 3 months and there are no posted solutions. It looks like you all and credit karma both gave up trying to fix it about two weeks in.
You are commenting on an older thread that may have outdated information.
The situation appears to be resolved, but if you are still having issues, you will need to reach out to Credit Karma Customer Service for further assistance. To do this, please click on their Help link here.
@magmyl
For assistance with your Credit Karma account, you will need to reach out directly to Credit Karma on their Contact Us page.
They basically can’t do anything. I spoke with an agent at CK and they basically said all my info matches and escalated it. They said they could delete my account and start a new one but it’s possible that an error may occur where I can’t even make a new account with my info. I figure at this point there is nothing to lose and I’ll file else where if that happens. The merge messed things up because prior years I got the advance no issues.