When trying to pay for online filing, the error message says 'unable to process payment at this time'. When will this glitch be fixed? It's ridiculous!
Please try the following steps which may help clear the loop you are experiencing:
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Thank you for the suggestion. I tried this exercise three times and called tech support on three separate occasions. On the third conversation with tech support, the situation was rectified. I was surprised by the 'fix', I granted control of my screen to the tech (Laura) and after a few various efforts, I was instructed to use '123 Main Street' as the address on the payment screen. My payment was processed, go figure - right? While I am pleased that this was accomplished and I can move on with my return - I remain baffled that paying for TurboTax service can be such a challenge.
Oftentimes we see these types of errors stem from different address discrepancies which then causes a billing hold. With that said, its good to know that your issue has been resolved - thanks for the update.